【正文】 .............................................................322 投訴管理 ..........................................................................................................................................333 會員管理 ..........................................................................................................................................35 會員管理 ..................................................................................................................................35 會員注冊 ..................................................................................................................................37 會員號段分配 ..........................................................................................................................38 會員號段管理 ..........................................................................................................................39 會員級別 ..................................................................................................................................40 會員資料一覽表 ......................................................................................................................41 會員積分規(guī)則 ..........................................................................................................................43 積分規(guī)則公式 ..........................................................................................................................444 預(yù)定報表 ..........................................................................................................................................46 當(dāng)前房態(tài)表 ..............................................................................................................................46 遠期房態(tài)表 ..............................................................................................................................47 總部預(yù)訂統(tǒng)計表 ......................................................................................................................48 預(yù)訂來源統(tǒng)計表 ......................................................................................................................495 會員報表 ..........................................................................................................................................50 會員來源統(tǒng)計表 ......................................................................................................................50 總部客人年齡統(tǒng)計報表 ..........................................................................................................51 總部客人籍貫統(tǒng)計報表 ..........................................................................................................526 積分報表 ..........................................................................................................................................53 會員積分報表 ..........................................................................................................................53 積分派送明細表 ......................................................................................................................544 / 79 積分兌換明細表 ......................................................................................................................55 會員積分余額表 ......................................................................................................................56 積分兌換匯總表 ......................................................................................................................57 積分派送匯總表 ......................................................................................................................58 積分手工調(diào)整表 ......................................................................................................................597 客服報表 ..........................................................................................................................................60 接線員處理訂單數(shù)排行 ..........................................................................................................60 接線員注冊會員數(shù)排行 ..........................................................................................................61 接線員處理頁數(shù)筆數(shù)排行 ......................................................................................................628 營業(yè)收入報表 ..................................................................................................................................63 每日營業(yè)狀況表 ......................................................................................................................63 客人消費明細表 ......................................................................................................................64 客人消費匯總表 ......................................................................................................................65 營業(yè)收入明細表 ......................................................................................................................66 營業(yè)收入同期比較表 ..............................................................................................................67 營業(yè)收入統(tǒng)計表 按酒店和記賬項目 .....................................................................................68 營業(yè)收入統(tǒng)計表 按記賬項目 .................................................................................................69 營業(yè)收入?yún)R總表 ......................................................................................................................70 營業(yè)收入日匯總報表 ..............................................................................................................71 營業(yè)月匯總報表 .......................