welcometopresentationonsixsigma-wenkub
2023-05-28 23:21:43 本頁(yè)面
【正文】 ( PPM) ? 1 10 100 1K 10K 100K 2 3 4 5 6 7 Airline baggage handling Domestic airline flight fatality raate Best in class Average pany Sigma(+ sigma shift) Defects per Million opportunities Implementation of the six sigma culture Total sustomer satisfaction Six steps to six sigma amp。 – Delivery defects。 safety ? Human resources ? legal ? Manufacturing ? Marketing ? Profuct/service development ? Payroll ? Purchasing ? Sales ? Scheduling ? Training ? Transportation ? Travel The evolution of motorola’s quality culuture 1979 “ Our quality stinks” 1980 corporate quality officer named 1981 motorola training amp。Wele to a presentation on Six SigmaTM What are your Expectations? I would like to capture your expectations for the day? Agenda Introduction amp。 education center(Mtec) established 1985munications sector begins total defects per unit measurement(TDU) july manufactured products november sales orders 1986chairman changes agenda of customer visits created “the card” Evolution continues! 1987 Corporation adipts six sigma 2 year 10x。 – Early life failure rate。 design for manufacturability Cycle time reduction Motorola’s black belt Problemsolving tools n 驅(qū)動(dòng)力來(lái)自評(píng)量指標(biāo)以及合理 且具挑戰(zhàn)性的目標(biāo) The sixsteps design process Manufactued product ? Identify physical and functional requirements of customer ? Determine characteristics of product critical to each ? Determine for each characteristic,whether controlled by part,process,or both ? Determine maximum range of each characteristics ? If CP2 redesign material,profuct,and process as required. Administrative/office ? Identify the work you do(your product) ? Identify who your work is for(your customer) ? Identify what you need to do your work,and from whom(your supplier) ? Map the process. ? Mistakeproof the process and eliminate delays. ? Estableish quality and cycle time measurement and improvement goals. Cycle time reduction Will be coverd in detail afer lunch Problem solving identification tool ? All member of the anization should have trining in problem solving indentification tools – Flow charts – Brain storming – Pareto charts – Cause amp。 Institutionalize Problem Solve Analyze Defect Analysis is done by the Appropriate Organization: Marketing Engineering Manufacturing Materials Service Etc... Corporate quality council ? Quality managers of all major operations ? Corporatewide programs ? Quality system reviews of all major operations Quality council CQO Bussiness units Management board QSR process cusomers suppliers Motorola University courseware assess Quality reviews Shortterm results 教育 Remendations on vision and direction The role of quality management at motorola ? Internal customer advocate ? Lead ? Teach ? audit Culture change is driven by measurements amp。 answers 。what you measure is what you get ? Processes must be changed to achieve the measured operational goals Six sigma provides... ? A method to drive quality improvement ? A mon languagedefects,continuous improvement,six sigma ? A method of measurement ? A method of parison ? A method of providing mon reach out goals Paradigm shifts ? Start countin
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號(hào)-1