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rical and “as is” level of performance ? Entitlement: An improved level of performance that requires no additional resources ? Strategic Best: An even higher level of performance PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 3 Accelerating Business Competitiveness TIME P E R F O R M A N C E Total Cycle Time Cycles of Learning 5 I’s Process Strategic Best Entitlement Baseline PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 7 Collect and Use Data to Identify Where to Look Frequency of Occurrence and especially here? Cycle Time What is happening here? Use high/low diagnostic analysis PROPRIETARY 169。 onhold portion processed 400 ?Total orders processed 1,