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established ? Buesiness needs gradually change the process. ? The changes are not always for the bettter. ? Everyone ties to do their best but the process evolves to the current state. ? Probably few people have looked at the plete process from start to finish. 169。 MASET, LLC. ? As Is – The present level of performance at which a business process or function is operating ? Should Be – A level of performance that a business can achieve using current resources ? Could Be – A level of performance that cant be achieved through the strategic addition of new resources ? Issues – Problems,disconnects,and/or opportunities for improvement (missing,unnecessary,or poorly performing steps). Total cycle time terms 169。 MASET, LLC. ? Flow chart – Sequential flow of a simple process ? Relationship map – Diagrams how the pieces of a system interrelate within an anization ? Crossfunctional process map – Diagrams the specific steps taken to acplish a task,anized by which function is responsible for the step – Includes time required to perform each step Mapping is used to diagnose cycle time problems 169。 MASET, LLC. Relationship mapping for any business Product Designs/ Services Finance Mkt/ Sales New Product /Service Suppliers Mfg./Order Fulfillment Distribution Market Place Personnel Capital Revenues Budgets Promotions Leads Product/Service Ideas Orders Raw Materials/ Resources Human Resources Product Technology 169。 Motorola University amp。 Motorola University amp。 MASET, LLC. Major process cganges takes about 12 month Team activity Ongoing involvement of champion/sponsor and steering mittee 3952 weeks ? Identify the process and plan the project 4 weeks Parttime ? ―As is‖ Session 35 days ? Involve other’s with map and issues 35 weeks Parttime ? “ Should be‖ Session 35 days ? Action item Teams Develop Plans 35 weeks Parttime ? Detailed Design and implentation 710 months 169。 MASET, LLC. ? Reduce cycle time ? Eliminate waster – Waste is everything other than the absolute minimum resources of material,machines and workforces required to add calue to the product – All nonvalue added activity is considered waste ? Increase effectiveness of current activities. ? Simplify the process ? Reduce cost ? Find he causes of errors and eliminate ? Redefine the process currently being used. Why crossfunctional process mapping 169。 MASET, LLC. Choose the champion amp。 Motorola University amp。 MASET, LLC. Choose two outside facilitators ? Two facilitataos required ? Use trained facilitators ? Someone impartial ? Not invo