【正文】 Word List　　Laundry洗衣　　Minibar/Refrigerator冰箱　　Ice冰塊　　Cocacola可樂　　Mineral water礦泉水　　Cigarette香煙　　Sugar方糖　　Cold water涼開水　　Hanger衣架　　Electric Kettle電水壺　　Glass水杯　　Cup瓷茶杯　　Telephone Book電話本　　Hair Drier電熱吹風(fēng)機　　Washed水洗　　Damage毀壞，損壞　　Compensate賠償，補償　　Dry Cleaned干洗　　Pressed/Iron熨燙　　Slipper拖鞋　　Soap香皂　　Newspaper報紙　　Toilet Paper衛(wèi)生紙　　Towel毛巾　　Bath Towel浴巾　　Floor Towel地巾　　Small Towel方巾　　Tea茶葉　　Beverage飲料　　Telephone電話　　TV controller遙控器　　ID=Identification身份證　　Bothroom衛(wèi)生間　　Shower沐浴　　Coffce咖啡　　 　　Phrase　　Good morning/afternoon/evening　　早上好/下午/晚上　　Have a nice day.(time trip)　　祝您過得愉快　　I39。m 　　Excuse me對不起　　That39。s all right沒關(guān)系　　Please follow me請跟我來　　Thank you 謝謝　　Just a moment請稍等　　Right away 馬上　　Turndown service夜床服務(wù)　　Dry towel干毛巾　　Make bed整理床鋪　　Room number房號　　Quick service特快洗衣　　I39。m not really sure. 我不能肯定　　I39。m sorry to trouble ，麻煩您了　　　　Useful Expressions　　, May I e in?　　客房服務(wù)員，可以進來嗎？　　 you need bellman?　　您需要行李員嗎？　　 I clean the room now?　　現(xiàn)在我可以打掃房間嗎？　　39。s your room number, please?　　 請問您的房號？　　 you bring me some more towels,plesae?　　 你能不能再給我拿幾條毛巾來嗎？　　 air conditioner doesn39。t work.　　 空調(diào)機壞了。　　 you please give me some envelopse and writing paper?　　 請給我一些信紙信封，好嗎？　　39。ll bring them to your room at once.　　 我馬上給您送來?！　?access press 8 and 163.　　 上網(wǎng)號碼先撥8，再加163?！　?9。s something wrong with the toilet.　　 抽水馬桶出毛病了?！　?you checked your room?　　 您檢查過您的房間嗎？　　39。ll show you the way myself.　　 我親自帶您去。　　 you got any laundry?　　您需要洗衣服務(wù)嗎？　　　　　　總臺收銀的：　　　　Useful Expressions　　　　Would you like to check out?　　　　Sorry to have kept you waiting, This is your bill please.　　　　Can I have your name and room number please?　　　　What kind of credit cards have you god?　　　　As a hotel policy, We accept the following cried cards.　　　　Do you need receipt or bill?　　　　Just a moment please. I’ll write out receipt for you.　　　　I’ll send a bellmen up to get your luggage.　　　　How would you like to pay in cash or by credit card?　　　　This is your bill, please check it and sign here.　　　　1Here is your change and receipt.　　　　1May I have a print of your card, please?　　　　1Did you take anything from the minibar this morning?　　　　1Have you used any hotel services since breakfast?　　　　1Today’s exchange rate is yuan RMB for one us doller.　　　　1What kind of currency do you want to change.　　　　1How much would you like to change.　　　　1The rates of exchange are on the board there.　　　　1The rate of your room, will be paid by your host.　　　　Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.　　　　Conversation　　　　A　　　　Cashier: Good morning. sir. May I help you?　　　　Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?　　　　 C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?　　　　 G: Yes, but I paid cash for is also I haven’t used any services.　　　　 C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.　　　　 G: OK.　　　　 C: Thank you, sir. Would you like to pay in cash or by credit card?　　　　 G: Credit card. Here you are!　　　　 C: Thank you. Could you sign here, please?　　　　 G: Fine.　　　　 C: Thank you for your ing. Please drop in again. Goodbye.　　　　B　　　　Cashier: Good morning. May I help you?　　　　Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?　　　　 C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.　　　　 G: Never mind, then. Can I just leave my luggage somewhere until 4:00 ?　　　　 C: Certainly, sir. If you speak to the bellman, he’ll take care of it.　　　　 G: Thank you.　　　　 C: It’s my pleasure.行李員崗位英語口語　　　　Useful Expressions　　　　Excuse me. Which one is your bag?　　　　Is this bag yours?　　　　I’ve e for your luggage.　　　　I hope you will dropin again!　　　　This is your claim tag.　　　　May I help you with your luggage?　　　　What else can I do for you?　　　　Gould you sigh here?　　　　Breakfast is on the first floor, from 7:00am to 9:00am.　　　　Is your luggage will be here shortly?　　　　1How long will you leave the luggage here?　　　　1Let me take it please!　　　　1May I have your tag, please?　　　　1What’s your room number?　　　　1 Toilet is turn left.　　　　1How many pieces (of luggage ) do you have.　　　　1In our hotel we don’t accept tips. Thank you all the same.　　　　1I hope you will enjoy you’re stay.　　　　1Have a nice trip.　　　　Are these your luggage.　　　　　　　　　　　　Conversation　　　　A　　　　Bellman: Good afternoon. Madam. Wele to our hotel.　　　　Guest: Good afternoon.　　　　 B: May I help you with your luggage, madam?　　　　 G: Yes, please!　　　　 B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.　　　　 G: Thank you!　　　　 B: You’re wele.　　　　　　　　B　　　　Bellman: Madam. May I have your room card, please?　　　　Guest: Yes. Here you are.　　　　 B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).　　　　 G: Thank yo