jd樓面經(jīng)理主管(已修改)
2025-07-04 23:21 本頁面
【正文】 JOB DESCRIPTION工作職責(zé)JOB TITLE 職位 : Supervisor / Restaurant Manager樓面主管/ 樓面經(jīng)理DEPARTMENT 部門 : Chinese Section中餐部GRADE/LEVEL 級(jí)別 : REPORTS TO 直接上司 : Assistant Chinese Section Manager 餐廳經(jīng)理RESPONSIBLE FOR 責(zé)任范圍 : REVIEWED BY 制定/更新于 : SCOPE 工作范圍 : To assist the Assistant Chinese Section Manager to achieve or surpass financial goals set in both the Restaurant budget and forecast through ongoing motivation and training of staff members reporting to you。 to ensure their prehension and adherence to the clearly established service standards。 to follow, train and ensure the adherence to procedures。 to ready subordinates for promotion ensuring a smooth operation at all times and by setting an example of personal attention, care and anticipation of guest needs thus creating an atmosphere of professionalism and wellbeing in the outlet, leading to a highly successful operation.協(xié)助高級(jí)樓面經(jīng)理完成或超越由餐廳預(yù)算與對(duì)正在進(jìn)行的經(jīng)營(yíng)活動(dòng)的預(yù)測(cè)而制定出的營(yíng)業(yè)目標(biāo)，并培訓(xùn)員工向你報(bào)告；確保他們理解并執(zhí)行已確認(rèn)的服務(wù)標(biāo)準(zhǔn)；執(zhí)行、培訓(xùn)并確保服務(wù)程序；使下級(jí)服從管理以確保運(yùn)作順利，準(zhǔn)備關(guān)于對(duì)客服務(wù)的實(shí)例，如對(duì)客人的關(guān)注、關(guān)心以及預(yù)計(jì)客人的需求，從而在餐廳內(nèi)創(chuàng)造出專業(yè)化與良好的環(huán)境，領(lǐng)導(dǎo)極為成功的運(yùn)作。DUTIES/RESPONSIBILITIES:義務(wù)與責(zé)任: Create through your total mitment to excellence an environment of plete wellbeing and satisfaction of our restaurant Patrons by providing friendly, fast, consistent and professional service. 完成你所有的義務(wù)以提供友善的、快速的、可靠的、專業(yè)的服務(wù)從而創(chuàng)造令顧客滿意的良好環(huán)境 Contribute in every way possible to the profitability of the outlet by ensuring fast, attentive and professional service extended to all guests and by deploying upselling techniques. Make it a point to personally approach each guest/table and enquire from the guest(s) how they are, if they are happy with there food and the service they are receiving. Rectify any negative ments personally and at once and discuss any negative ments in detail with the Assistant Chinese Section manager. 確保向所有的顧客提供快速、殷勤的、專業(yè)化的服務(wù)與相應(yīng)的推銷，利用任何一個(gè)可能的機(jī)會(huì)增加餐廳的盈利，親自詢問每位/桌客人他們所享受的食物與服務(wù)是否讓他們滿意。親自消除任何負(fù)面的意見，并與高級(jí)樓面經(jīng)理一起細(xì)致討論這些負(fù)面意見。 Monitor daily actual sales against the budget and the forecast and rectify any shortages through additional sales. 監(jiān)控日常的依照預(yù)算所制定出的現(xiàn)行銷售方式，并預(yù)測(cè)和調(diào)整附加銷售中的不足。 Reduce overhead costs by minimizing unproductivity in labor deployment. 根據(jù)人員配置的最小化配置減少超額費(fèi)用的花費(fèi)。 Manage and organize your operation. Delegate an appropriate amount of work to your subordinates. 組織并管理您的運(yùn)作。向您的下屬適當(dāng)授權(quán)。 Lead by example. 起帶頭作用 You will be totally familiar with the menu and the daily specials, the mode of preparation and the ingredients used in each dish. You will make it a point to check with the Chef daily as to items available in the kitchen which need pushing, items which are not on the menu and know all dishes not listed on the menu which the kitchen can prepare with ease. Equally, you must know all dishes/items on the menu which are not available or sold out and possibly nece
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