【正文】 I / 44摘　要隨著信息技術(shù)在管理上越來越深入而廣泛的應(yīng)用，管理信息系統(tǒng)的實(shí)施在技術(shù)上已逐步成熟。管理信息系統(tǒng)是一個(gè)不斷發(fā)展的新型學(xué)科，企業(yè)要生存要發(fā)展，要高效率地把企業(yè)活動(dòng)有機(jī)地組織起來，就必須加強(qiáng)企業(yè)管理，即加強(qiáng)對(duì)企業(yè)內(nèi)部的各種資源（人、財(cái)、物等）的有效管理，建立與自身特點(diǎn)相適應(yīng)的管理信息系統(tǒng)。 本文介紹了在 環(huán)境下采用“自上而下地總體規(guī)劃，自下而上地應(yīng)用開發(fā)”的策略開發(fā)一個(gè)管理信息系統(tǒng)的過程。通過分析公司客戶人工管理的不足，創(chuàng)建了一套行之有效的計(jì)算機(jī)管理客戶的方案。文章介紹了客戶管理信息系統(tǒng)的系統(tǒng)分析部分，包括可行性分析、業(yè)務(wù)流程分析等；介紹了系統(tǒng)功能設(shè)計(jì)和其主要代碼；介紹了在 access 數(shù)據(jù)庫中建立數(shù)據(jù)庫和數(shù)據(jù)表的基本方法，并附帶了一些主要的窗口和程序。本系統(tǒng)具有添加管理員、設(shè)置管理員權(quán)限、客戶信息添加和查詢、數(shù)據(jù)匯總等主要功能。并能顯示客戶列表和其詳細(xì)信息。 本系統(tǒng)界面友好，操作簡(jiǎn)單，比較實(shí)用。關(guān)鍵詞：客戶管理系統(tǒng)，客戶管理，Dreamweaver，accessII / 44ABSTRACTAlong with information technology in management more and more thorough and widespread application, the management information system the implementation to be gradually mature in the technology. The management information system is the new discipline which unceasingly develops, the enterprise must survive must develop, wants the high efficiency anically to anize the enterprise activities, must strengthen the business management, namely strengthens to enterprise interior each kind of resources (person, wealth, and so on) the effective management, establishes the management information system which adapts with own characteristic. This article introduced uses from the top downward the overall plan under the environment, from bottow to top applies the development the strategy develops a management information system the process. Through the analysis pany customer manual management insufficiency, founded a set of effective puter managements customer plan. The article introduced the customer management information system system analysis part, including feasibility analysis, service flow analysis and so on。 Introduced the system function design and its main code。 Introduced establishes the database and the data sheet essential method in the access database, and has supplemented some main windows and the procedure. This system has increases the manager, establishes the manager jurisdiction, the customer information increase and the inquiry, the data piles and so on the main function. And can demonstrate the customer tabulates with its detailed information. This system contact surface friendly, operation simple, quite is practical.Key word：customer management system, customer management, Dreamweaver, access III / 44目 錄1 前　 言 ..................................................................................................................12 系統(tǒng)需求分析 .......................................................................................................3 軟件設(shè)計(jì)方案 ...................................................................................................3 現(xiàn)行系統(tǒng)存在問題的分析 ...............................................................................4 解決方案 ...........................................................................................................4 可行性分析 .......................................................................................................5 asp 簡(jiǎn)介 .......................................................................................................6 Access 數(shù)據(jù)庫簡(jiǎn)介 ....................................................................................83 數(shù)據(jù)庫設(shè)計(jì) .........................................................................................................10 新建數(shù)據(jù)庫 .....................................................................................................10 添加數(shù)據(jù)表 .....................................................................................................11 在 ACCESS 中建立所需要的數(shù)據(jù)表： ............................................................124 系統(tǒng)功能模塊 .......................................................................................................17 登陸界面 .........................................................................................................17 系統(tǒng)主界面： .................................................................................................18 用戶權(quán)限 ..................................................................................................18 企業(yè)自定義 ..............................................................................................18 組合查詢 ..................................................................................................19 記錄查看 ..................................................................................................195 系統(tǒng)模塊的實(shí)現(xiàn)過程 .........................................................................................20 登陸界面的實(shí)現(xiàn)： .........................................................................................20 新增用戶模塊的實(shí)現(xiàn) .....................................................................................22 增添和刪除客戶信息 .....................................................................................24 查詢客戶信息設(shè)計(jì) .........................................................................................29 記錄查看模塊的實(shí)現(xiàn) .....................................................................................326 IIS 與運(yùn)行環(huán)境 ...................................................................................................34IV / 44 判斷自己的操作系統(tǒng)是否安裝 IIS ...............................................................34 安裝 IIS ..................................................................................................