【正文】 上海市XX區(qū)網(wǎng)上信訪系統(tǒng)建設(shè)方案免費(fèi)技術(shù)支持電話：第 2 頁(yè)上海市 XX 區(qū)網(wǎng)上信訪系統(tǒng)建設(shè)方案目 錄第一章 項(xiàng)目簡(jiǎn)介 ..........................................................................................................................5 項(xiàng)目名稱 ..........................................................................................................................5 項(xiàng)目背景 ..........................................................................................................................5 方案編寫目的 ..................................................................................................................5第二章 系統(tǒng)需求分析 ..................................................................................................................6 系統(tǒng)需求 ..........................................................................................................................6 建設(shè)目標(biāo) ..........................................................................................................................6第三章 系統(tǒng)整體設(shè)計(jì) ..................................................................................................................7 系統(tǒng)設(shè)計(jì)思想 ..................................................................................................................7 設(shè)計(jì)原則 ..........................................................................................................................7 整體架構(gòu) ..........................................................................................................................9 網(wǎng)絡(luò)構(gòu)架 ..........................................................................................................................9 業(yè)務(wù)流程 ........................................................................................................................10 開發(fā)架框構(gòu) ....................................................................................................................10 性能設(shè)計(jì) ........................................................................................................................11 硬件安全設(shè)計(jì)思路 .........................................................................................................11 機(jī)房安全措施 .........................................................................................................11 網(wǎng)絡(luò)安全產(chǎn)品 .........................................................................................................11 硬件容災(zāi)設(shè)計(jì) .........................................................................................................12 軟件安全設(shè)計(jì)思路 .........................................................................................................13 防病毒軟件 ............................................................................................................13 安全審計(jì)和檢測(cè)系統(tǒng) .............................................................................................14 軟件安全設(shè)計(jì) .........................................................................................................14 系統(tǒng)配置基本要求 .....................................................................................................15第四章 網(wǎng)上信訪管理系統(tǒng)功能 .................................................................................................16 信訪辦理系統(tǒng) ................................................................................................................16 功能概述 ................................................................................................................16 工作桌面 ................................................................................................................16 信訪事項(xiàng) ................................................................................................................16 一般信訪事項(xiàng) .................................................................................................17 重大信訪事項(xiàng) .................................................................................................17 上級(jí)交辦信訪事項(xiàng) .........................................................................................17 信訪辦理業(yè)務(wù)流程 .................................................................................................17 信訪登記 ................................................................................................................19 待處理信件 .....................................................................................................19 新的來(lái)訪登記 .................................................................................................21 新的來(lái)信登記 .................................................................................................22 新的來(lái)電登記 .................................................................................................23 已辦理的信件 .................................................................................................24第 3 頁(yè)上海市 XX 區(qū)網(wǎng)上信訪系統(tǒng)建設(shè)方案 信訪復(fù)查復(fù)核處理 .................................................................................................24 統(tǒng)計(jì)查詢 ................................................................................................................25 初訪初信分類統(tǒng)計(jì) .........................................................................................25 地方來(lái)信來(lái)訪統(tǒng)計(jì) .........................................................................................26 突出問(wèn)題統(tǒng)計(jì) .................................................................................................27 監(jiān)督和管理系統(tǒng) ............................................................................................................28 功能概述 ................................................................................................................28 信訪信息統(tǒng)計(jì) .........................................................................................................28 信訪信息查詢 .........................................................................................................29 投訴處理 ................................................................................................................29 信訪事項(xiàng)辦理跟蹤 ....................................................