【正文】 飯店服務(wù)臺常用英語詞匯作者：日期：服務(wù)臺常用英語詞匯management 經(jīng)營、管理market price 市價(jià)cashier39。s desk 兌換處coin 硬幣accounting desk 帳務(wù)處checkout time 退房時(shí)間voucher 證件price list 價(jià)目表check, cheque 支票sign (動)簽字interest 利息form 表格reservation 預(yù)訂reception desk 接待處tip 小費(fèi)reservation desk 預(yù)訂處luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (動)延期cancel (動)取消traveler’s cheque 旅行支票pay (動)付款fill (動)填寫administration 管理、經(jīng)營note 紙幣registration desk 入宿登記處lobby 前廳luggage rack 行李架visit card 名片identification card 身份證rate of exchange 兌換率conversion rate 換算率charge (動)收費(fèi)bill 帳單change money 換錢procedure 手續(xù)、程序information desk 問詢處luggage label 行李標(biāo)簽overbooking 超額訂房…per cent 百分之… reasonable (形)合理的cash (動)兌換keep (動)保留、保存bank draft 匯票accept (動)接受procedure fee 手續(xù)費(fèi)fill in the form 填表■ 電訊服務(wù)operator 電話員house phone 內(nèi)部電話special line 專線dial a number 撥號碼hold the line 別掛電話can39。t put somebody through 接不通ordinary telegram 普通電話receiver 聽筒city phone 城市電話telephone number 電話號碼replace the phone 掛上電話Line, please. 請接外線The line is busy(engaged) 占線send a telegram(cable) 發(fā)電報(bào)long distance 長途電話telephone directory 電話簿call somebody up 打電話給某人 can39。t hear somebody 聽不見can39。t get through 打不通inland telegram 國內(nèi)電報(bào)ordinary mail 平信switchboard 交換臺central exchange 電話總局The connection is bad. 聽不清e(cuò)xpress telegram 加快電報(bào) special dispatch 專電registered fee 掛號郵資postcard 明信片■ 客房設(shè)備、用品escalator 自動樓梯bookshelf 書架ground floor (英)底，層，一樓cabinet 櫥柜switch 開關(guān)Venetian blind 百葉窗簾 curtain 窗簾 wastebasket 字紙簍tea trolley 活動茶幾night table 床頭柜 first floor (英)二樓，(美)一樓 folding screen 屏風(fēng)hanger 掛鉤plug 插頭wall plate 壁上掛盤 Chinese painting 國畫 elevator, lift 電梯drawer 抽屜second floor (英)三樓，(美)二樓 spring 彈簧cushion 靠墊，墊子socket 插座，插口sitting room 起居室voltage 電壓floor 樓層，地板carpentry (總稱)木器tea table 茶幾bedclothes 床上用品quilt 被子 mattress 床墊thermos 熱水瓶 transformer 變壓器飯店交流用語歡迎和問候語：Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。How do you do?您好?。ǔ醮我娒妫〨lad to meet you .很高興見到您。How are you?您好嗎？Fine, Thanks. And you ?很好，謝謝。您好嗎？Wele to our hotel (restaurant , shop).歡迎到我們賓館（餐廳、商店）來。Wish you a most pleasant stay in our hotel .愿您在我們賓館過得愉快。I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時(shí)）Have a good time!祝您過得愉快！電話用語：**hotel , front desk. Can I help you?**飯店，前廳。您找誰？Sorry, I39。ve dialed the wrong number.對不起，我撥錯(cuò)號了。May I speak to your general manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。1Sorry, he is not in at the moment.對不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？1Pardon.對不起，請?jiān)僬f一遍，好嗎？I beg your pardon.對不起，請?jiān)僬f一遍，好嗎？祝賀語：1Congratulations!祝賀您！1Happy birthday!生日快樂！1Happy new year!新年快樂！1Merry Christmas!圣誕快樂！1Have a nice holiday!假日快樂！1Wish you every success!祝您成功！答謝和答應(yīng)語:1Thank you (very much).謝謝您（非常感謝）。Thank you for your advice (information , help)感謝您的忠告（信息、幫助）。2It39。s very kind of you .謝謝，您真客氣。2You are wele .不用謝。2Not at all.不用謝。Don39。t mention it .不用謝。2It39。s my pleasure .非常高興為您服務(wù)。(With pleasure.)(My pleasure.)2I am at your service .樂意為您效勞。2Thank you for staying in our hotel.感謝您在我們酒店下榻。2I39。m sorry .很抱歉。2Excuse me .對不起。2I39。m sorry, It39。s my fault.很抱歉。那是我的過錯(cuò)。Sorry to have kept you waiting.對不起，讓您久等了。3Sorry to interrupt you.對不起，打擾您了。3I39。m sorry about this.對此表示抱歉。3I apologize for this.我為此道歉。3That39。s all right.沒關(guān)系。3Let39。s forget it.算了吧。征詢語：3Can(May)I help you?我能幫您什么嗎？Yes, please.好的。3What can I do for you.我能為您干點(diǎn)什么？3Is there anything I can do for you?有什么能為您效勞的嗎？3Just a moment, please.請稍等一下。May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以。Yes, of course .當(dāng)然可以。指路用語:4Go upstairs/downstairs.上樓/下樓。4It39。s on the second (third) floor .在二（三）樓。4Excuse me.對不起。Where is the washroom (restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？This way, please.請這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。4It39。s in the lobby near the main entrance.在大廳靠近大門。4It39。s in the basement at the end of the corridor.在地下室走廊盡頭。提醒用語：4Mind(Watch)your step.請走好。4Please be careful.請當(dāng)心。4Please don39。t leave anything behind.請別遺忘您的東西。50、Don39。t worry.別擔(dān)心。5Take it easy.放心好了。5Please don39。t smoke here.請不要在這邊抽煙。告別語：5Goodbye.再見。5See you late.再見。5Good night.晚安。5See you tomorrow.明天見。5Goodbye and thank you for ing.再見，謝謝您的光臨。5Goodbye and hope to see you again.再見，希望再見到您。5Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好運(yùn)！前廳：Have you a reservation?您預(yù)定過了嗎？May I know your name and room number?您能告訴我您的名字與房間號嗎？Here is your room key.給您房間鑰匙。Please pay at the cashier39。s desk over there.請去那邊帳臺付款。Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？ 客房部Housekeeping. May I e in?客房服務(wù)員，我可以進(jìn)來嗎？Leave your laundry in the laundry in the laundry bag behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。I hope I39。m not disturbing you.我希望沒有打擾您。One moment ,madam. I39。ll bring them to you right away .等一會兒，夫人。我馬上送來。I’ll send for an electrician( doctor...)我給您請電工（大夫……）。餐飲部：1Sit down, please .Here is the menu.請坐，給您菜單，先生。May I take your order, sir?您要點(diǎn)菜嗎？1What would you like to have, coffee or tea?您要喝咖啡還是茶？1Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？1Service hours are:（餐廳）供應(yīng)時(shí)間是：7: 9: breakfast.早餐7點(diǎn)到9點(diǎn)。11:: lunch.午餐11點(diǎn)半到1點(diǎn)半。6: 8: dinner.晚餐6點(diǎn)半到8點(diǎn)半。1Here is the bill. Please sign it.這是您的帳單，請簽字。/P p預(yù)訂酒店英語（開房必備）Dialogue Aa:Good Hotel. May I help you?b:Good you got any vacancies for the nights of 12th and 39。d like to make a res