【正文】 中管網(wǎng)通用業(yè)頻道 2020/7/7 1 Food and Beverage Service 中管網(wǎng)通用業(yè)頻道 2020/7/7 2 歡迎和問候語 ? Good morning (afternoon, evening), sir ( madam ) ? How do you do? ? How do you do? ? Glad / Nice to meet you. ? How are you? Fine, thanks. And you? ? Wele to our hotel (restaurant). ? Wish you a most pleasant stay in our hotel. ? I hope you will enjoy your stay with us. ? I hope you are enjoying your stay with us. ? I hope you have enjoyed your stay with us. ? Have a good time! 中管網(wǎng)通用業(yè)頻道 2020/7/7 3 電話用語 ? Restaurant. Can I help you? ? Sorry, I’ve dialed the wrong number. ? May I speak to your General Manager? Speaking. ? Sorry. He is not in at the moment. Would you like to leave a message? ? I beg your pardon? / Pardon? 中管網(wǎng)通用業(yè)頻道 2020/7/7 4 祝賀語： ? Congratulations! ? Merry Christmas! ? Have a nice holiday! ? Wish you every success! 答謝和應答語： ? Thank you for your help (advice, information) ? It’s very kind of you. ? You are wele. ? Not at all. Don’t mention it. ? It’s my pleasure. With pleasure. My pleasure. ? I am always at your service. ? Thank you for staying in our hotel. 中管網(wǎng)通用業(yè)頻道 2020/7/7 5 道歉語 ? I am sorry. ? Excuse me. ? I’m sorry. It’s my fault. ? Sorry to have kept you waiting. ? Sorry to interrupt you. ? I’m sorry about this. ? I apologize for this. ? That’s all right. ? Let’s fet it. ? It doesn’t matter. 中管網(wǎng)通用業(yè)頻道 2020/7/7 6 征詢語： ? Can I help you? ? What can I do for you? ? Is there anything I can do for you? ? Just a moment, please. ? May I use your phone? 指路用語： ? It’s opposite our hotel. ? It’s on the second (third) floor. ? Excuse me. Where is the washroom (restroom, elevator)? ? This way, please! Turn left/right. ? It’s in the lobby near the main entrance. ? It’s at the end of the corridor. 中管網(wǎng)通用業(yè)頻道 2020/7/7 7 提醒用語： ? Mind / Watch your step. ? Please be careful. ? Please don’t leave anything behind. ? Don’t worry. ? Take it easy. ? Please don’t smoke here. 告別語 : ? See you later. ? Good night. ? See you tomorrow. ? Goodbye and thank you for ing. ? Goodbye and hope to see you again. ? Have a nice trip. ? Have a nice trip home. 中管網(wǎng)通用業(yè)頻道 2020/7/7 8 一 餐廳用具 ?餐桌 The Table 桌布 Tablecloth (cloth) lay the cloth for dinner lay the cloth for four ?餐具 cover Covers are laid for four. Another cover, please. ?盤 ,碟 plate (供個人用 ) / dish (全桌人吃用 ) ?刀 knife 叉 fork 碗 bowl 勺子 spoon ?杯 cup 玻璃杯 glass ?茶杯和墊碟 a cup and saucer ?毛巾 hand towel 毛巾夾 towel tong ?席位巾 service cloth 餐巾 napkin 中管網(wǎng)通用業(yè)頻道 2020/7/7 9 ?水瓶 carafe 茶壺 tea pot 咖啡壺 coffee pot ?糕點夾 cake tongs 糖夾 sugar tongs ?糕餅盤 pastry server 餐具墊 placemat ?調(diào)味品套具 condiment set 調(diào)味瓶 cruet ?鹽瓶 salt cellar 芥末盅 mustard pot 花瓶 vase ?花盆 flower pot