e-government_presentation羅蘭貝格(已修改)
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【正文】 1 Navigator Text Linien EGovernment – a strategic perspective – The approach of Roland Berger Strategy Consultants– European Technology Forum Strasbourg, April 24, 2021 EGovernment – a strategic perspective | April 24, 2021 2 Navigator Text Linien This document was created for the exclusive use of our clients. It is not plete unless supported by the underlying detaile d analyses and oral presentation. It must not be passed on to third parties except with the explicit prior consent of Roland Berger amp。 Partner GmbH International Management Consultants. Content Page A. Initial situation – egovernment is a means, a part and an objective of administrative reform 3 B. Need for action – the fields of action result from the gap between vision and reality of egovernment 9 C. Options for action – fields of action are prioritized in the estrategy by the criteria of potential for realization and strategic relevance 19 D. Roland Berger and egovernmentprojects – our strategic consulting approach encloses the key elements for the realization of egovernment 23 3 A. Initial situation – egovernment is a means, a part and an objective of administrative reform 4 Navigator Text Linien Egovernment supports all the important objectives of administrative reform – so it can be a means, a part and an objective of modernization The most important objectives of administrative modernization1) Possible support by egovernment Source: BertelsmannFoundation, Roland Berger 1) Poll of the BertelsmannFoundation involving 164 mayors in cities with more than inhabitants, Aug./Oct. 2021. Objectives rated as very important Higher satisfaction of citizens 6061676973Better service for panies Improvement of attractiveness for panies Higher effectiveness of administration Higher economic efficiency of administration 100% Easier processing of contacts with the administration Promotion of economic development online, faster permits, marketplaces for SMEs Higher attractiveness through better service Easier processes through electronic support Cost savings, . through eprocurement 5 Navigator Text Linien Egovernment is the electronic execution of administrative processes – between administration and the public as well as within the administration Citizens Companies Other administrations Supporting technologies Internal munication of politics and administration Public Administration Strategic partners (hard and softwarefirms, banks, local enterprises, … ) Processes and workflows supported by intra 1) Government to Citizen: . information, citizen services online, elections 2) Government to Business: . promotion of economic development and permits online, procurement 3) Government to Government: . joint processing of permits FrontOffice BackOffice Source: Roland Berger 6 Navigator Text Linien The continuing pressure of social and internal factors strengthens the need for a further administrative modernization International pressure by petition ? Various innovative approaches towards egovernment in other countries ? Customer, . enterprise orientation and rapid permit processing are important factors for attractiveness of a country in the global petition for investors New models of administration ? International approach of New Public Management ? German administrative reform in the niies under the concept of the Neue Steuerungsmodell Expectations of the citizens ? Experience of the rapidity of the inter ? Expectation of fast, cheap and efficient action by the state and the administration ? Expectation of being treated as a client instead of a solicitor Technological change ? Growing connectivity of economy and private persons forces administration to catch up ? Digitalization of information and munication eases the coordination tasks of the administration Source: Roland Berger。 PriceWaterhouseCoopers and WIBERA, Die Zukunft hei223。t EGovernment Strong pressure for change from many sides 7 Navigator Text Linien High growth rate of inter usage creates new expectations towards public administration Source: PWC, eGovernment. Ein
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