thestrategyofsixsigma(已修改)
2025-06-10 15:38 本頁(yè)面
【正文】 2020/7/6 Total Quality Management 1 The Six Sigma Revolution 第二章 The Strategy of Six Sigma 王德榮 9042302 2020/7/6 Total Quality Management 2 Overview ? 組織品質(zhì)管理成功之道 Vibrant, vocal, knowledgeable, and most important, involved management. ? 本章闡述管理階層如何確保品質(zhì)改善計(jì)畫(huà)能成功。 ? 事實(shí)上，我們不能怪罪管理階層的不參與－ Human nature tells us we keep doing the thongs that work for us. ? 以 The Westin Tabor Center 為案例貫穿本章。 2020/7/6 Total Quality Management 3 Effectiveness and Efficiency ? Effectiveness效益 /效果－ the degree to which an anization meets and preferably exceeds a customer’s need and requirement. ? Efficiency效率－ refers to the resources consumed in attempting to bee effective. ? 作者調(diào)查知－ An average anization experiences over 50﹪ is efficiency and over 70﹪ is effectiveness. 2020/7/6 Total Quality Management 4 The eight essential steps Step1－ Creation and Agreement of Strategic Business Objectives ? 策略目標(biāo)的建立與共識(shí) To obtain support and active involvement of management, the quality initiative must
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