【正文】 AVAYA IP OFFICE 產(chǎn)品介紹 北京友邦網(wǎng)聯(lián)信息技術(shù)有限公司 二零零 七 年 元 月 目 錄 第一章 IP Office 產(chǎn)品概要 ..................................................................................................... 3 語音通信解決方案 ....................................................................................................... 3 融合語音通信解決方案 ................................................................................................ 4 數(shù)據(jù)通信解決方案 ....................................................................................................... 4 應(yīng)用平臺(tái) ...................................................................................................................... 5 管理工具 ...................................................................................................................... 6 終端解決方案選件 ....................................................................................................... 6 融合 ............................................................................................................................. 7 網(wǎng)絡(luò)靈活性 .................................................................................................................. 8 第二章 IP Office 系統(tǒng)平臺(tái) ................................................................................................... 11 Small Office Edition 平臺(tái) ............................................................................................ 11 IP 403 ............................................................................................. 錯(cuò)誤 !未定義書簽。 IP 406 ............................................................................................. 錯(cuò)誤 !未定義書簽。 IP 406V2 .................................................................................................................... 14 IP 412 ......................................................................................................................... 15 可擴(kuò)展平臺(tái) ................................................................................................................ 16 第三章 強(qiáng)大的呼叫處理和豐富的電話功能 ......................................................................... 17 分機(jī)功能 .................................................................................................................... 17 系統(tǒng)功能 .................................................................................................................... 21 第四章 IP Office 的應(yīng)用軟件 ............................................................................................... 26 IP Office 會(huì)議功能 .................................................................................................. 26 增強(qiáng)型會(huì)議功能 ..................................................................................................... 27 第五章 呼叫中心解決方案 .................................................................................................. 30 IP Office ACD 軟件 .................................................................................................... 32 IP Office 的技能組 ............................................................................................... 32 IP Office 的座席 ................................................................................................... 35 IP IVR－ IP Office 呼叫中心的自動(dòng)業(yè)務(wù)服務(wù) .............................................................. 39 VoiceMail Pro 基本介紹 ....................................................................................... 40 自動(dòng)話務(wù)員 .......................................................................................................... 42 將語音郵件作為電子郵件顯示 ............................................................................ 43 呼叫排隊(duì)語音流程 ............................................................................................... 45 數(shù)據(jù)庫訪問 .......................................................................................................... 46 活動(dòng)管理器 .......................................................................................................... 47 呼叫錄音 ............................................................................................................. 48 緊湊商務(wù)中心 (CBC) .................................................................................................. 48 緊湊聯(lián)絡(luò)中心 (CCC) .................................................................................................. 50 Call Center View .................................................................................................. 51 Wallboard Manager............................................................................................... 54 Report Manager and Report Designer ..................................................................... 55 緊湊聯(lián)絡(luò)中心的多媒體模塊 ................................................................................ 58 CTI 集成 ..................................................................................................................... 59 Microsoft TAPI .................................................................................................... 62 編程接口概述 ...................................................................................................... 63 CTI Link Lite ....................................................................................................... 64 CTI Link Pro ........................................................................................................ 64 DevLink ............................................................................................................... 65 附： Avaya IP Office 成功案例部分名單 .................................................. 錯(cuò)誤 !未定義書簽。 第一章 IP Office產(chǎn)品概要 Avaya? IP Office 家族的設(shè)計(jì)憑借簡單而強(qiáng)大的通信工具，可解決家庭辦公室、小型辦公室和中型企業(yè)所面臨的復(fù)雜通信挑戰(zhàn)。 客戶關(guān)系管理、計(jì)算機(jī)集成電話、語音郵件、遠(yuǎn)程 LAN 接入、高速 互聯(lián)網(wǎng) 接入和其它全面的通信工具都集成在了這一高性價(jià)比的平臺(tái)中，從而使其成為滿足中小型企業(yè)所有通信需求的理想工具。 語音通信解決方案 IP Offic