【正文】 icantly to having on guest munication. but arrived later period, a lot of stuff are right this somewhat lax, lax to oneself requirement, have e back original sign, this also is more regretful place, but good thing is expensive holding to, expensive in lukewarm know so new, my ministry will increase superintend and director to guide to this, the strength that examines an aspect. 2. to ensure guest room offers quality, carry out strictly “ system of 3 class make the rounds of the wards “ . of the hotel advocate battalion ine es from guest room, pursue guest room job, of be the first to be affected is how to make guest room achieves an eligible modity to sell, it includes facilities of room sanitation, facilities, article to deploy etc, for cogent raise percent of pass of guest room quality, my ministry carries out amp。ldquo。 strictly amp。rdquo。 of system of 3 class make the rounds of the wards, namely employee is checked oneself, foreman census, director selectives examination, acplish layer upon layer guard a pass, strive to fall careless omission lowest, and still increased “ do poorly done work over again is odd “ analysis and “ director make the rounds of the wards is recorded “ , the problem that to guest room the examination of each index reflects presence with data is more intuitionistic, according to statistic, my ministry amounts to mark to lead in quality of 4 years of guest room for 98% . 3. carry out head ask system of job responsibility carries out an information content that asks system of job responsibility asks to be like place of antechamber, telephone exchange, service center to master at post of a gleam of big, information of the traffic information of the liu kong that be like the sea, travel, each telephone number of main unit is waited a moment, still employee handles ability of agile meet an emergency, solve ability to what the guest serves demand. head ask system of job responsibility is before be being carried out formally, already had done each preparation work, ask each post is extensive collect data, strengthen groom study, expand from already intellectual face, so that better provide a service for the guest. head since asking system of job responsibility from this year january portion is carried out formally, the job had very great progress last year relatively, pass on serves and much origin delayed guest time to make a guest angry last year, plain incident, do not have one case this year. 4. begin technical big training, foster technical expert, cogent the fact that increases guest room staff holds a level. to do the sanitation of hospitable room and servive routine, chamberlain ministry is used since this year august offseason, develop activity of technical big training to floor employee, clean room skill and skill of make the rounds of the wards to undertake assessment and assess to employee. the operation that discovers employee from which is very nonstandard, unscientific, be aimed at the problem of existence, staff of above of abbacy foreman class is technical to sit a meeting, try to analyse to the problem of existence, undertake grooming afresh to employee, correct the undesirable operation habit of employee. carry assessment, obtained certain result, room sanitation quality rose, phenomenon of overtime of make the rounds of the wards is little. 5. buildamp。ldquo。 to avoid amp。rdquo。 of system of make the rounds of the wards, produce power of staff key member adequately, make foreman has what more time and energy put focus in management and employee to groom on the job. deepen understanding to make employee works to guest room, strengthen the responsibility hea(來源好范 文網(wǎng))rt of employee, this year october, the staff key member of chamberlain ministry and each team and group is signed “ avoid agreement of make the rounds of the wards “ , let employee undertake be checkinged oneself to his job from correct, let employee share management, the acting class during responsible foreman is off works, the oneself value that reflects a staff adequately and hotel are trustful to theirs, make employee has glow more to the job. so far, 4 people apply for to avoid big working error has appeared without one person in make the rounds of the wards. e so, the workload that reduced foreman to go up in make the rounds of the wards, the government that more time and energy are put in employee and groom on the job, developed the working function as personnel of low level management truly. 6. begin amp。rdquo。 of all sorts of amp。ldquo。 interest class, the amateur of rich employee lives, improve the quality of employee thereby. nearly two years, as structure of my inn passenger source ceaseless and patulous, classics regular meeting has the group outside a few conditions, like japanese group, southeast asia the group of a few countries enters me, the biggest difficult problem that bees us to do good foreign guest to serve in the obstacle on language munication with the guest. for with when all is entered, we are used e the trainee of major of inn exercitation foreign language, did amp。rdquo。 of class of interest of amp。ldquo。 foreign language, the employee that gives us undertakes daily (english, japanese) of diction groom。 the development that considers floor of hotel business affairs is added matched puter and opened reticle, stuff is right puter all very unfamiliar, we did amp。rdquo。 of class of electric amp。ldquo。 puter at the same time, return open amp。rdquo。 of amp。ldquo。 art class, this action, reflected the stuff that has strong point to be in on one hand the value of the hotel, on the other hand, increased the intellectual extent of employee, the spare lifethat abounded employee 7. broaden sources of ine and reduce expenditure, fall this synergism, make from the a bit. guest room ministry is a hotel is main achieve restrain a department, also be a branch with hotel cost highest cost at the same time, act on managing the thought that achieves gain namely, appeal faculty act