【正文】 vel plans will bring you back to shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true example of our usual high services and the meantime if i, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible sincerely, guest service manager dear , greetings from the shanghai huashan hotel!, we ask for your kind understanding and accept our most sincere apologies to you in this do hope your recent experience would not deter you from staying with us on your next visit to shanghai and i would be glad if you would allow us the opportunity to show you the true marriott a gesture of goodwill and to allow us the opportunity to show you our true hospitality and hopefully to restore your confidence in our hotel。we would like to(offer you breakfast or afternoon tea).sincerely yours, dear mr.amp。 , addressed the issue with the parties concerned so that we may all have the opportunity to learn from are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every do not hesitate to call me any time if i can be of any sincerely,第二篇：英文信函英文信函題型作文要求考生根據(jù)提綱寫一封英文書信, 如06年6月(舊, 通知書)05年1月(演講稿)、04年6月(導(dǎo)游詞)、04年1月(建議信)、02年1月(反映食堂的情況)、01年6月(個人書信)常見的英文信函范文及常用句型: (見另一文件)(見Unit 5, Book 3)1)Exercise: Directions: Write a letter of thanks according to the following you were ill and were hospitalized for a few weeks in the Chaoyang Medical Center, Taiyuan, Shanxi your stay the entire staff was kind to you came back home, you wrote them a letter of your letter in no less than 150 not sign your own name at the end of the letter。use Li Ming do not need to write the )范文:June 23, 2007 Dear Sir/Madam, I’m writing to extend my heartfelt thanks to all the nurses and doctors in your month, while I was on a business trip in Taiyuan, Shanxi province, I suffered from a bad cold and a fever, so I was sent to Ward Rom 201, Chaoyang Medical my stay at hospital, nurses on duty patiently took my temperature, regularly examined my body, and often fed meals to addition, doctors prescribed me the most effective drugs and gave the best medical to the constant care from the hospital staff, I recovered that I have returned home, the excellent service of your hospital still impresses believe that as patient, I have received the most professional treatment and the most considerate allow me to convey my sincere greetings toward the doctors and nurses that contribute all their efforts, patience and energy to their can express my gratitude except my best wishes to you have anything that needs my help, please don’t hesitate to contact sincerely, Li Ming 投訴信 1)模版第一部分：簡述寫信的意圖第二部分：表達抱怨的理由, 已經(jīng)這種狀況產(chǎn)生的不良后果 第三部分：，并表明希望早日得到答復(fù)。表達的語氣應(yīng)注意委婉和禮貌, 以免因措辭不當(dāng)而引起不必要的矛盾和沖突。2)Exercise: Directions: Write a letter of plaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine demand the store to send a representative to check it your letter in no less than 150 not sign your own name at the end of the letter。use Li Ming do not need to write the )范文June 23, 2007 Dear Sir or Madam，I’m writing to lodge the plaint about the poor quality of an air conditioner that I purchased from Sun Appliance speaking, Sun Appliance has always been my April 4, 2007, I bought the air conditioner(serial number 12345)from one of your chain store located in Lang machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at still, the cooling system didn’t work well and the machine began to leak poor quality ruined almost all my previous impression toward your strongly suggest that a repairman or a service engineer should be sent to my home without wonder if you could pinpoint the exact cause of the malfunction as soon as you can’t, I am afraid that I will request for full amount of refund or a new air would appreciate all your assistance in this you have any questions, please don’t hesitate to contact forward to your Sincerely，Li Ming4)常用句式A: 表明寫信意圖 am writing to plain about… find it dishonest and unacceptable that your pany … regret to say that … has seriously affected… would be grateful in you could … and make the appropriate would very much appreciate any measures you could take to … ask you to refund the cost of … expect to be pensated for … 1)模版第一部分：簡述寫信的意圖和需要詢問的信息 第二部分： 詳細詢問具體的問題第三部分： 表明急需信息的迫切心情，如有必要可為收信人提供聯(lián)系方式，并向收信人表示感謝。表達的語氣應(yīng)盡量委婉，禮貌。2)Exercise: Directions: Write a letter of inquiry of about 120 words according to the following situation: You are a teacher of a high are planning to lead your students to visit a write a letter of inquiry to make clear the things you consider relevant to this )范文: Dear Sir or Madam, I am organizing a group of high school students to pay a visit to your visit will be part of our schools extracurricular fore, I would be grateful if you could supply me with the following of all, is your museum open on weekends as well as on weekdays, and what are the opening hours? Secondly, what will be the theme of your exhibition the week after the nest and what objects will be on display then? Thirdly, I would like to know if students are allowed to touch or even operate on the items on , I would also like to inquire if there is any discount available on entrance ticket for high school look forward to your you very faithfully, Zhou Yuling4)常用句式： A． 寫信意圖 am anxious to obtain information about … you be kind enough to send me some information about … am writing to inquire about the details of …B． 提出問題 need to have some information about … would be interested to know if …C． 表示感謝 would appreciate it if y