【正文】 釋。講明此事對自己帶來的不便。建議此事該如何處理，比如：替換受損物品；要求賠償?shù)?。確定該索賠是否合理。如合理，表示歉意并承諾解決好此事。如不能立刻予以解決，講清此事正在調(diào)查，將盡快拿出解決方案。所有的抱怨及索賠都會詳細(xì)調(diào)查并鄭重處理。第二篇：外貿(mào)英語函電實訓(xùn)報告外貿(mào)英語函電實訓(xùn)報告實訓(xùn)時間：實訓(xùn)地點：教學(xué)樓2202實訓(xùn)指導(dǎo)老師：李**實訓(xùn)內(nèi)容：1通過對函電業(yè)務(wù)的實訓(xùn)，初步掌握函電的寫作技巧，掌握函電的常用術(shù)語和寫作模板。2熟悉外貿(mào)英語函電的語言特點：7個Ccourtesy(禮貌)consideration(體貼)pleteness(內(nèi)容完整)clarity(表達(dá)清晰)conciseness(內(nèi)容簡潔)concreteness(具體)correctness(正確,準(zhǔn)確)實訓(xùn)目的：通過大量的案例、實例，系統(tǒng)的了解外貿(mào)業(yè)務(wù)活動中各種商務(wù)英語的格式與結(jié)構(gòu)、寫作特點、專業(yè)術(shù)語、常用專業(yè)詞匯、相關(guān)句型和常見表達(dá)方式等，通過實例，能舉一反三，學(xué)以致用，從而提高外貿(mào)英語水平，熟練掌握外貿(mào)業(yè)務(wù)中常用的英語基本術(shù)語、表達(dá)技巧與技能。實訓(xùn)心得：為期一周的外貿(mào)英語實訓(xùn)，每天的課程夠安排的非常充實，無論是老師還是學(xué)生都是按部就班，老師的細(xì)心，耐心，專心指導(dǎo)，同學(xué)們表現(xiàn)出來的對知識的渴望和積極汲取，師生配合得相當(dāng)默契，課堂氣氛也相當(dāng)融洽。通過大量的案例、實例，系統(tǒng)的了解外貿(mào)業(yè)務(wù)活動中各種商務(wù)英語的格式與結(jié)構(gòu)、寫作特點、專業(yè)術(shù)語、常用專業(yè)詞匯、相關(guān)句型和常見表達(dá)方式等，通過實例，能舉一反三，學(xué)以致用，從而提高外貿(mào)英語水平，熟練掌握外貿(mào)業(yè)務(wù)中常用的英語基本術(shù)語、表達(dá)技巧與技能。，深入體會何為七個“C39。S”[Completness完整Conciseness簡練Consideration得體Concreteness具體Clarty清楚Courtesy謙恭Correctness正確]等等寫作的基礎(chǔ)理論知識，更重要的是通過學(xué)習(xí)信例，熟悉大量外貿(mào)業(yè)務(wù)中各個環(huán)節(jié)中常用語，包括詞匯、短語、句型以及習(xí)慣表達(dá)方式等等，再通過一定量的練習(xí)，對常用語進(jìn)行操練運用，從而達(dá)到掌握并熟練使用的目的。學(xué)習(xí)信例。俗語說，“熟讀唐詩三百首，不會吟詩也會偷”。這說明了一個從量變到質(zhì)變的過程。學(xué)習(xí)《外貿(mào)函電》的道理也一樣。《外貿(mào)函電》是一門講述專門用途語言課程，它有別于一般性的語言。盡管當(dāng)今外貿(mào)函電的語言趨于簡單化，口語化，但畢竟專業(yè)性很強(qiáng)，有一定的格式。從許許多多具有代表性的信例中，我們可以總結(jié)出：外貿(mào)業(yè)務(wù)書信的開頭句子通常是：（1）介紹性的，告訴對方什么誘惑你寫封信，你寫這封信的目的是什么。例如：We have been looking for a reliable manufacturer to supply us with cotton ladies39。s dress on a regular from the advertisement in “China Daily” we have learned that you are a firm who is engaged in import and export business and believe that you can meet our requirements.（2）或者是談及對方某日期的來信來電等。例如：In response to your letter of February 24 enquiring forour cotton ladies39。 dress, we have the pleasure of enclosing our Quotation Sheet foryour ，因而結(jié)尾句子要具體，說明你的請求等。例如：we are looking forward to your favoufable prompt attention to our order will be much ，就同一業(yè)務(wù)環(huán)節(jié)選擇具有代表性的信函進(jìn)行系統(tǒng)性的學(xué)習(xí)，正確理解其內(nèi)容，體會它們的語言風(fēng)格和寫作技巧，對同一意思而不同意思而不同表達(dá)方式所收到的效果進(jìn)行比較，我們學(xué)習(xí)外貿(mào)函電就能從量變到質(zhì)變了。練習(xí)掌握?！锻赓Q(mào)函電》是一門模仿性、實踐性、操作性都很強(qiáng)的課程，不通過練習(xí)實踐，很難加深認(rèn)識，鞏固所學(xué)知識。只有進(jìn)行大量的有針對性的反復(fù)操練，尤其是外貿(mào)業(yè)務(wù)各個環(huán)節(jié)設(shè)計特定情景進(jìn)行反復(fù)操作，進(jìn)行大量填空、填詞、選擇題、句子翻譯和中譯英信件的翻譯等各種類型的練習(xí)，我們才能熟練掌握運用外貿(mào)業(yè)務(wù)這些常用的句型、詞匯和短語以達(dá)到能夠正確翻譯并能擬寫同類信函的目的?？傊?，這一次的實訓(xùn)，讓我了解到的不僅是一些理論知識的重要性，同時，作為一名外貿(mào)函電的從業(yè)人員更應(yīng)該具有膽大細(xì)心，誠信智慧等品質(zhì)，往往一個小錯誤，小細(xì)節(jié)將影響一筆很大的業(yè)務(wù)收入，甚至是企業(yè)和自己的發(fā)展前途。第三篇：外貿(mào)英語函電實訓(xùn)三外貿(mào)英語函電實訓(xùn)三 up practice:Ⅰ.Choose the appropriate word or )We are(arranging, arranging for)the punctual(shipment, shipping, ship)of the(ordered, order))Our offer is(remain good, available, obtainable)subject to your reply(for, in, within)one )Any delay(of , in, about)shipment will cause us )Enclosed is our order(for, on)300 sets of Transistor )Your(term, terms)are satisfactory and we are pleased to(enclose, place)an order(with , to))If you cannot(send, give)the goods as per(requirements, specifications), please send us )Please take the matter(to, into)consideration at once and see to it that the goods are delivered(without, within)further )Please send them(on, in, by).“Mars” which will(ship, sail, start)from Seattle on or about May )We hope you will(agree, accept, receive, admit)our terms and make(preparation, arrangements)for an early )We(admit, acknowledge)with thanks your order of June 1.Ⅱ.Read moreHow to Convert an Inquiries into Firm OrdersA buyer who is already familiar with the price and other terms may submit a formal order for a specified quantity of goods at a stated the seller agrees with the specifications in the order and thinks he can ply with all the provisions, he may send a written and signed order , a sakes contract may e into existence as the result of an order by a buyer or an offer by a A quick response will show the customer that you are keen and the customer has probably sent similar enquiry to other panies as well and they may be nearer to the customer than speed is essential if your want to get the there is any delay in sending your reply, you may lose the business All your correspondence and other written materials must be sent with pleteness, precision and clarity, and are made out in the manner1requested by the the details of the customer’s needs that are not clearly stated in his you will not be able to ply, tell him in touch If no reply to a quotation is received, the exporter should contact the customer after a treasonable lapse of time to find out whether he is willing to have any further links and cooperation or whether he is placing an letters should be sent to the customer from time to :As a foreign trade, how to establish trust with customers? practice:Ⅰ.Complete the following sentences by translating the part in Chinese into English: hope ____(該首次訂購)will lead to further business with you. the time of shipment meets with our satisfaction, ____.(我們將大量訂貨) will open the L/C _____.(收到你方合同后) may be assured that we shall try our best to____.(執(zhí)行此批定貨，使您滿意) ____(寄上以下試購單)on the basis of your estimate of March regret that ____(我們很難獲得更多的貨源). supply the goods _____(嚴(yán)格按下列細(xì)節(jié)). covering L/C was opened _____(通過中國人民銀行于7月10日開出). you can reduce your price by, say, 2%, we will be glad to ____(續(xù)訂500噸). _____(急需貨物), we shall do our best to advance shipment.（隨函附上）is our Purchase Confirmation （一式兩份）. countersign and return one copy ____(供我們存檔)without will open an L/C _____（以你方為抬頭）in time. （由于）our mutual efforts, we were able to___