【正文】 ights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 6 Customers Competitors Industry Networks Distribution Channels Product Service Creation Fulfillment (ERP) Admin Operations Marketing, Sales Service Legally Defined Enterprise Suppliers Business Partners The Business Model GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 7 Customers Other Governments Industry Networks Distribution Channels Service Creation Service Delivery Admin Governance Enterprise Systems Legally Defined Gov’t Vendors Business Partners The Government Model Procurements Partnership Agreements Political Legislative GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 8 Government vs. Business “ Why can’t a government be more like a business?‖ Anonymous Vive la difference! It some ways it can and should, but it has a different purpose and should operate differently than business. GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 9 Customers Competitors Industry Networks Distribution Channels Product Service Creation Logistics Fulfill ment Admin Operations Marketing, Sales Service Legally Defined Enterprise Suppliers Business Partners Supply Chain Management (SCM) Customer Relationship Management (CRM) ECommerce Back Office (EC) E Commerce Front Office (EC) What is eBusiness? Ebusiness = EC+SCM+CRM+BI+KM+CT BI, KM and CT for External Info BI = Business Intelligence, KM = Knowledge Management, CT = Collaboration Technologies GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 10 Customers Other Governments Industry Networks Distribution Channels Service Creation Service Delivery Admin Governance Enterprise Systems Legally Defined Gov’t Vendors Business Partners Procurements (P) Customer Relationship Management (CRM) ECommerce Back Office E Commerce Front Office What is eGovernment? EGov = EC+CRM+BP+P+ES+PLA BP for External Info BP = Best Practices, ES= Enterprise Systems, PLA=Political, Legislative Admin Procurements Partnership Agreements Political Legislative Best Practices GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 11 What is the Difference Between eBusiness and eGovernment? ?For Government as a Business, eGov and eBus are nearly identical. Both are concerned with : Business Intelligence Supply Chain Management Enterprise Resource Planning ?For Government as a Service and Information Provider, eGov and eBus differ in these ponents: Business Government Business Intelligence Best Practices Supply Chain Management Procurements Enterprise Resource Planning Enterprise Systems N/A Political, Legal Admin. Processes GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 12 Definition of EBusiness ? The transformation of internal and external business processes toward customercentricity based upon service delivery opportunities offered by new munications technologies (such as Webbased technologies) for improved: – Profitability GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 13 Definition of EGovernment ? The transformation of internal and external business processes toward customercentricity based upon service delivery opportunities offered by new munications technologies (such as Webbased technologies) for improved: – Efficiency – Fairness and Equitability GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 14 Definition of ECommerce ? The use of munications technologies (such as the Web) for the conduct of business and service delivery transactions – Note: No transformation of business processes GartnerConsulting 169。 1999 Gartner Group, Inc. All rights reserved. Use external to Arizona Department of Revenue by terms of contract. Arizona Department of Revenue BRITS Phase I 020231470 Technology Trends Page 15 Public Business Visitors Employees Taxes Taxes Tourism Benefits Regulations Contracts Relocation Records Licensing Supplier Offerings Recreation Info Job Opportunities Permits Orders Maps Events Social Services Surveys Travel Opportunities Notices Voting RFP Postings Hotels Auto