【正文】 Receiving Clients at Your Office (IV) 接待禮儀 A B 側(cè)向 （適合方桌） 橫坐 （通常不適合商務(wù)場(chǎng)合） 選擇 合適的座位 A B B A ? Making appointment 拜訪前應(yīng)先預(yù)約 ? Reconfirm once again on the day of the meeting 拜訪當(dāng)天應(yīng)聯(lián)系被拜訪者，做再次確認(rèn) ? Punctuality 準(zhǔn)時(shí)到達(dá) ? Upon arrival – How you should present yourself 到達(dá)后 你應(yīng)如何自我介紹 Manners to be observed at waiting area 等候時(shí)應(yīng)注意的禮貌 Business Meeting at Client’s Office 商務(wù)拜訪會(huì)議 ? Express your thanks to who ever leads to the meeting room 被引進(jìn)會(huì)客室時(shí)，向引路者表示感謝 ? Let your client know how much time you have for this meeting (If you have another one to follow) 如你有其他的會(huì)議應(yīng)提早通知客戶 ? Thanks your client’s time in attending this meeting 會(huì)議結(jié)束后，道別時(shí)，必須感謝被拜訪者給予這個(gè)會(huì)議的時(shí)間 ? Dress for the occasion 注意著裝 Business Meeting at Client’s Office 商務(wù)拜訪會(huì)議 Car taking 車的座次 Driver D A C B Driver (host) + VIP A B C D Boss A B D C Boss (host) + VIP A B C D 主持人的開(kāi)場(chǎng)白 35分鐘 簡(jiǎn)潔明確 內(nèi)容包括： 會(huì)議目的 介紹與會(huì)者 發(fā)言時(shí)間分配 紀(jì)律規(guī)則 制定會(huì)議記錄者 How to chair a Meeting with Professionalism 如何專業(yè)的主持會(huì)議 ? 冷場(chǎng)時(shí)會(huì)議主持者先挑熟悉內(nèi)容的人發(fā)言。 ? 如果遇到有開(kāi)小會(huì)的現(xiàn)象，靠近其椅背給對(duì)方施加壓力，或沉默，或手放在其椅背上進(jìn)行提醒。 ? 如果會(huì)議內(nèi)容是 brainstorming形式，且涉及項(xiàng)目眾多，可采用合并同類項(xiàng)的方法，列出不同程度的重要性。 How to chair a Meeting with Professionalism 如何專業(yè)的主持會(huì)議 Manners Matter at Western Meal 西餐中的禮儀 1. 男女間隔 2. 主人右手邊為最重要的異性客人 3. 主人左手邊為第二重要的異性客人 Table settings 餐桌的擺設(shè) A Female D Male D Female B Male C Male C Female B Female A Male 3 courses or 4 course Meal 1)Starter/Appetizer – Very light seafood (salmon, crabmeat, shrimp……) Very small portion of meat (Slice of duck breast or cold meat) 2)Soup/Salad – Clear soup (Italian mixed vegetable soup, oxtail soup……) Cream soup (Mushroom soup, chicken with sweet corn soup ……) Vegetable Salad Sorbet 3)Entr233。e – Meat (Steak, Lamb, Duck, Chicken, Pork……) Seafood (Fish, Prawn, Crabmeat……) 4)Dessert – Cake, Fruit, Icecream, Cheese…… Reading Menu and Ordering 閱讀菜譜及點(diǎn)餐 Table Setting 餐具擺放 注意事項(xiàng)： ? 餐具由外到里拿，刀刃朝里，叉尖朝上。 ? 面包不需要用餐具，可以用手掰。 ? 黃油如果從公共盤中取，要一次取出多一點(diǎn)放在自己盤中。 ? 喝湯的湯勺從里往外，不能用嘴吹涼。吃到最后的湯，將盤往外傾斜用勺從里往外舀。如果湯沒(méi)有喝完，需要暫時(shí)離開(kāi)，可以將湯勺放在碗里，表示還沒(méi)有用完。 ? 肉食類的，切多少吃多少。不要一下子全部切開(kāi)。 ? 中途離開(kāi)，刀叉可以八字形放在盤中。如果吃完離開(kāi)，可以將刀叉平行重疊放在盤中。 注意事項(xiàng)： ? 鹽、胡椒用完歸位。 ? 茶、咖啡的調(diào)羹是用來(lái)調(diào)的，不要用來(lái)喝。 ? 甜點(diǎn)一點(diǎn)一點(diǎn)吃。 ? 小費(fèi)一般 10％－ 15％。 ? 一般西餐中每桌都有指定的服務(wù)生，所以不要麻煩不是負(fù)責(zé)你們桌的服務(wù)生。 ? 如果餐具掉在地上，自己不要撿，讓服務(wù)生來(lái)?yè)Q成新的。 ? 如果想分享事物，請(qǐng)事先和廚師溝通。 ? 飯前女士可以把口紅擦掉。 ? 說(shuō)話時(shí)記得把餐具放下。 , briefcases, keys, hats, gloves, eyeglasses …… Keep them off the table 不要把你的私人物品放在餐桌上 ’t salt your food before you taste it 不要在未嘗試食物前放調(diào)味料 someone at the table takes a pill, don’t ask about it 當(dāng)他人在用餐時(shí)吃藥，不要隨便詢問(wèn) A Little List of NoNo’s (I) 用餐時(shí)的禁忌 people sitting on your left, use your breadandbutter plate by mistake, put your bread on the side of the main course plate 當(dāng)坐在你左右邊的客人用你的面包碟時(shí) , 你應(yīng)不慌不忙地把你的面包放在你的主菜碟邊 food sharing 不要與他人分享食物 A Little List of NoNo’s (II) 用餐時(shí)的禁忌 not start eating until all food are delivered to each guest 食物未完全送到每個(gè)客人前，不要開(kāi)始進(jìn)餐 ’t talk with food in your mouth or folk in your hand and chew with your mouth open 切勿滿嘴食物或者拿著刀叉開(kāi)口說(shuō)話，或張著大嘴咀嚼食物 A Little List of NoNo’s (III) 用餐時(shí)的禁忌 ? Whether for business or for pleasure, navigating the wine list and ordering wine, as a rule, is done by the host 無(wú)論是商務(wù)用餐或娛樂(lè)用餐，總是由主人 來(lái)選擇所飲之酒 Who Selects Wine? 誰(shuí)來(lái)選擇酒 Holding the Glass: Stem or Bowl? (I) 如何舉杯 : 杯腳還是杯身 ? Red wine glass 紅酒杯 Larger bowl to allow the robust wine to breathe 大杯身 ,讓酒加速揮發(fā) ,與空氣融合 Shorter stem 杯腳短 You should hold the glass closer to the bowl because the heat from your hand release the wine’s flavor 舉杯時(shí) ,手靠近杯身 ,手的熱量可以幫助 散發(fā)酒的香味 Holding the Glass: Stem or Bowl? (II) 如何舉杯 : 杯腳還是杯身 ? White wine glass 白葡萄酒杯 The bowl of the glass is smaller than that of a red wine glass, with a more fragile look to plement the delicate flavor and clear color of the wine 杯身比紅酒杯小 ,精致的外觀映襯酒的香醇 Long and slender stems 杯腳高且細(xì)長(zhǎng) Hold the stem and thus keep the heat of your hand from warming the wine 舉杯時(shí)手握杯腳 ,避免酒因手的熱量而加溫 Holding the Glass: Stem or Bowl? (III) 如何舉杯 : 杯腳還是杯身 ? Champagne glass 香檳酒杯 Tall and narrow and are designed to display the effervescence and flavor of sparkling wine 高且細(xì)長(zhǎng)，這種設(shè)計(jì)可以讓香檳的氣泡慢慢一直的升上來(lái)，讓它的香氣揮發(fā)得更好 How to be a Wellmannered Guest of Your Client 如何給客戶留下一個(gè) 彬彬有禮的印象 ? Being a Gracious Guest 做一個(gè)禮儀得體的客人 ? If the invitation is telephoned and you aren’t able to give the host an answer over the phone, say something like this: “What a lovely invitation! Thank you so much for thinking of us. I’ll check with Tom and get back to you on Wednesday.” 如果是電話邀請(qǐng)，且你無(wú)法在電話上給予立即回復(fù)，你可以這樣說(shuō) : “感謝你想起并邀請(qǐng)我們 ,但是我必須和 Tom協(xié)商一下 ,星期三給你答復(fù)吧。” ? RSVP – Give a respond for the invitation 請(qǐng)柬回復(fù) Responding to Invitations Promptly 及時(shí)回復(fù)邀請(qǐng) ? Not too early or too late 不要早到也切勿遲到 ? If the event is a dinner party and you’re running late, phone ahead to the request that the host start without you 如果赴宴將要遲到 ,先打電話通知主人 ? Do not assume that additional pany is wele 切勿自認(rèn)為額外的伙伴也會(huì)受歡迎 Arriving at an Event 到達(dá)社交場(chǎng)合 ? When you’ve been invited to a party, it’s always nice gesture to take the host a small gift, even if the invitation instructs you not to 當(dāng)你收到宴會(huì)的邀請(qǐng) ,為主人準(zhǔn)備一份小禮物是非常禮貌的， 即使邀請(qǐng)中提到不用送禮。 ? Bringing bottle of wine, a flowering plant, or candy is a considerate way to show your appreciation 一瓶酒，一束花或糖果，都能很好的表現(xiàn)出你的誠(chéng)意。 Bringing a Gift 禮品 Good Topics ? Current event ? Sports ? Congr