六西格瑪管理的導(dǎo)入(英文版)-文庫吧
2024-12-29 17:01 本頁面
【正文】 ne Fill Out Form Give Form to Counter Receive Form Give Form to Garage Wait until Ready Drive Car into Garage Start Drive Car On Lift Raise Lift Have Containers ? Select Container Drain Oil Lower Lift Call Warehouse Deliver Containers Yes No Have Correct Oil ? Put in Oil Give Form to Counter Drive Car to Parking Lot Call Warehouse Deliver Oil Yes Collect Money Correct Change ? Yes Pick up Car Drive Away Exit Make Change No 169。 Motorola University MASET, LLC. Relationship mapping for any business Product Designs/ Services Finance Mkt/ Sales New Product /Service Suppliers Mfg./Order Fulfillment Distribution Market Place Personnel Capital Revenues Budgets Promotions Leads Product/Service Ideas Orders Raw Materials/ Resources Human Resources Product Technology 169。 Motorola University MASET, LLC. Assumptions:basic research accessories decided. Approximate $ to available at dealer. Drive and arrive at dealer customer salesperson Sales manager Business manager Cycle time Research on new car Browse Cars Dicuss car options Dicuss price 2H 48H 1H – 3H Sales person approaches customer Pull information on car As is map purchasing a car 169。 Motorola University MASET, LLC. 是 Go to manager for a proval Make an offer 20M – 2H Discuss offer Discuss counter offer Reach agreement Review offer Present counter offer vanish B A no Accept? yes As is map purchasing a car(cont.) customer salesperson Sales manager Business manager Cycle time 169。 Motorola University MASET, LLC. A Take customer to business manager yes no 15M – 1H Accept? B Offer accepted Go to bussiness manageer Goback to sales Check out new car Drive off lot 5M – 30M Meet customer Fill out forms Fill out forms Go back to sales Total cycle time = 3H40M 54H 30M As is map purchasing a car(cont. ) customer salesperson Sales manager Business manager Cycle time 169。 Motorola University MASET, LLC. Get name of person price from inter 20M – 1H Reseach car info. On inter 10M – 20M Total cycle time = 45M – 2h 20m Recive profile of customer Go to dealer Contrat sales person Close deal Recall cust. Profile from system Leave lot Complete Paper work Check out new car 15M – 1H customer salesperson Sales manager Business manager Cycle time Should be purchasing a car 169。 Motorola University MASET, LLC. Major process cganges takes about 12 month 3952 weeks 4
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