【正文】 to 5:00 . and would have enjoyed a perfect afternoon if it had not been for an unfortunate incident involving another visitor.I was in your 19th century Chinese painting section with its beautiful display of worldfamous works when suddenly I was astonished to smell cigarette smoke. I looked around and saw a young man smokingwhich is of course prohibited, since smoking is a fire risk and the smoke damages valuable paintings. I looked for an attendant, and as I could find none, I had to ask the young man to put out his cigarette myself.I am sure that you will agree that there should be an attendant in every room and that the nosmoking rule should be firmly enforced. These are worldwide practices.I look forward to receiving your reply at your earliest convenience and hope for reassurance in this matter. (167 words) Yours truly,[Sample 2] Dear Sir or Madam:We haven’t got the personal puters we ordered on June 3.On June 3, we placed an order for ten sets of personal puters, and you promised that it would be delivered before June 20. However, it is ten days overdue/past the deadline, and your goods still have not reached us.We need these PCs urgently to improve the efficiency of our work。 therefore, your failure to deliver them has put us into trouble.We appreciate your seeing the matter seriously and arranging for the delivery within five days. I am sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for pensation. (113 words)【實(shí)用句型】I am writing t inform you of a potentially dangerous defect in my newly bought car 2009 Fireball coupe. On examination/check, we found all the goods were wetted/ some of the items were damaged.The quality of the goods is so far below the standard that we cannot use them for our purpose.We were disappointed to find that the items delivered don’t match the samples.I understand the car is still under warranty. Please look into this matter at once and let us know the reasons for the delay.In view of our friendly business relations, we are sure that the matter will be settled appropriately.回函和理賠Answering a Complaint[Sample 1] Dear Mr. Smith, You have expressed your frustration and irritation with the city library over the past six months. There are usually long lines waiting for assistance and for use of the puter card catalog. Sometimes confusion occurs at the lounge. And some readers jump the line, thus worsening the situation. I quite understand your feeling for all this. To avoid crowded conditions, we suggest that you use the library during offpeak hours. You should have no trouble getting help and using the card catalog during the following periods: 11:30am to 2:30pm。 5:30pm to 7:30pm The rest are our busiest times. Despite our being understaff now, we decide to have two of our staff to assist the readers in the hall. We always appreciate haring your ments on the library. Let us know how you think this is working out. (137 words)[Sample 2] Dear Mr. Smith,Thank you for your letter of January 18th regarding the mistaken bill.On January 4th, a virus hit our puter system. When we recovered the collapsed system, we discovered many of the accounts were out of order so the invoices we sent were inaccurate, including the one you received. Since we identified the mistake, we have corrected all the accounts and sent new invoices.We are extremely sorry for all the inconvenience brought to our customers。 therefore, we enclose a 15% discount coupon for your next order.We appreciate your cooperation during this time and look forward to serving you again. (101 words) [Sample 3] Dear Mrs. Douglas:Thank you for your letter of January 6 informing us of the incorrect amount we charged under your calculation. After checking the bill carefully, we found that there should be a transportation fee included. The amount is just $150. According to the contract, the transportation fee should be paid on your part.We understand your concern and are willing to do as much as we reasonably can to make things right. We enclose the bill for you to check. Meanwhile we also enclose a 5% discount coupon for your next purchase. We sincerely appreciate your confidence in our products and look forward to serving you again. (101 words) 4. 祝賀信Congratulations【要點(diǎn)】1）祝賀 2）理由 3）愿望 [Sample 1] Dear Mr. Zhao, Good news travels fast. I have heard the exciting news