【正文】 sive attitude can improve sales .”Most of my customers speak English as a second language . One of the best things my pany has done is to contract with a language service that offers translations over the phone . It wasn’t until my boss received Mindsets’ training that she was able to understand how important inclusiveness was to customer service . As result , our customer base has increased .” Once we start to see people as individuals . and discard the stereotypes , we can move positively toward inclusiveness for everyone . Diversity is about ing together and taking advantage of our differences and similarities . It is about building better munities and organizations that enhance us as individuals and reinforce our shared humanity .When we begin to question our assumptions and challenge what we think we have learned from our past , from the media, peers , family , friends , etc , we begin to realize that some of our conclusions are flawed(有缺陷的) or contrary to our fundamental values . We need to train ourselves to think differently , shift our mindsets and realize that diversity opens doors for all of us ,creating opportunities in organizations and munities that benefit everyone .1. What bothered Tiffany during an interview with her candidate?A) He just wouldn’t look her in the eye.B) He was slow in answering her questions.C) His answers to some of her questions were irrelevant.D) His answers to some of her questions were irrelevant .2. Tiffany’s misjudgment about the candidate stemmed from . A) Racial stereotypes. C) Racial stereotypes. B) Invalid personal bias . D) Emphasis on physical appearance 3. What is being essential in the course of economic globalization according to the author? A) Hiring qualified technical and management personnel. B) Increasing understanding of people of other cultures. C) Constantly updating knowledge and equipment. D) Expanding domestic and international markets. 4. What kind of organization is Mindsets LLC? A) A real estate agency. C) A cultural exchange organization. B) A personnel training pany. D) A hitech pany 5. After one of the workshops ,account executive Dale realized that . A) He had hired the wrong person. B) He could have done more for his pany. C) He had not managed his workforce well. D) He must get rid of his gender bias. 6. What did Dale think of Mindsets LLC’s workshop? A) It was wellintentioned but poorly conducted. B) It tapped into the executives’ full potential. C) It helped him make fair decisions. D) It met participants’ diverse needs. 7. How did Doug, a supervisor, respond to a ChineseAmerican employee’s request for leave?A) He told him to get the dates right. C)He flatly turned it downB) He demanded an explanation. D)He readily approved it. 8. Doug felt when he realized that his assumption was wrong. 9. After attending Mindsets’ workshops, the participants came to know the importance of to their business. 10. When we view people as individuals and get rid of stereotypes , we can achieve diversity and benefit from the between us.Part III Listening Comprehension (35 Minutes)Section ADirections: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said .Both the conversation and the questions will be spoken only once .After each question there will be a pause . During the pause, you must read the four choices marked A),B),C) and D), and decide which is the best answer. Then mark the corresponding letter on Answer sheet 2 with a single line through the centre.11. A) She expected more people at her party. B) She enjoys entertaining small children. C) She threw a surprise party for her friend D) She has always enjoyed great popularity.12. A) They are not used to living in a cold place. B) They feel lucky to live in Florida. C) They are going to have a holiday. D) They have not booked their air tickets yet.13. A) He was pleased to get the medal. C) He used to be a firefighter. B) He was very courageous. D) He was accused of causing a fire.14. A) Make a profitable investment. C) Get parts for the machine from Japan. B) Buy a new washing machine D) Have the old washing machine fixed.15. A) He is pleased with his exciting new job. B) He finds the huge workload unbearable. C) He finds his office much too big for him. D) He is not so excited about his new position.16. A) The woman is going to hold a big party tomorrow. B) The man has no idea what the right thing to do is. C) The woman doesn’t know how to get to the party. D) The man offers to drive the woman to the party.17. A) Drawing up a business plan. C) Finalizing a contract. B) Discussing a term paper. D) Reviewing a coauthored article.18. A) She ordered some paper. C) She chatted online with a friend B) She had the printer repaired. D) She filled in an application formQuestions 19 to 22 are based on the conversation you have just heard.19. A) His health is getting worse. C) His past life upsets him a good deal. B) He can no longer work at sea. D) He has not got the expected pension.20. A) She passed away years ago. C) She has been working at a clinic. B) She used to work as a model. D) She has been seriously ill for years.21. A) She has made lots of money as a doctor. B) She is going to take care of her old dad. C) She has never got on with her father. D) She is kind and generous by nature.22. A) He dines out with his wife every weekend. B) He is excellent but looks ha