【正文】 ...............................................39. 運(yùn)營支撐信息域 ............................................................................................................40. 業(yè)務(wù)受理 ................................................................................................................40. 業(yè)務(wù)開通 ................................................................................................................40. 帳務(wù)結(jié)算 ................................................................................................................40. 故障處理 ................................................................................................................41第 4 章. 集團(tuán)公司級(jí)功能需求 ....................................................................................................42. 面向信息管理的需求 ....................................................................................................42. 大客戶資料管理 ....................................................................................................42. 知識(shí)庫管理 ............................................................................................................49. 產(chǎn)品管理 ................................................................................................................51. 文檔管理 ................................................................................................................53. 規(guī)則管理 ................................................................................................................56. 面向業(yè)務(wù)運(yùn)營的需求 ....................................................................................................59. 大客戶服務(wù) ............................................................................................................59. 市場(chǎng)營銷管理 ........................................................................................................74. 銷售管理 ................................................................................................................85. 面向經(jīng)營決策的需求 ....................................................................................................92. 綜合查詢 ................................................................................................................92. 綜合統(tǒng)計(jì) ................................................................................................................94. 綜合分析 ................................................................................................................95. 面向綜合管理的需求 ..................................................................................................104. 團(tuán)隊(duì)管理 ..............................................................................................................104. 員工管理 ..............................................................................................................107. 考核管理 ..............................................................................................................108. 成本管理 ..............................................................................................................109. 日常工作管理 ......................................................................................................111. 信息交流管理 ......................................................................................................112. 流程管理 ..............................................................................................................114. 系統(tǒng)管理的需求 ..........................................................................................................115. 職責(zé)與權(quán)限管理 ..................................................................................................115. 系統(tǒng)監(jiān)控 ..............................................................................................................117. 操作日志管理 ......................................................................................................118. 系統(tǒng)日志管理 ......................................................................................................118. 數(shù)據(jù)備份 ..............................................................................................................1193 / 155第 5 章. 省級(jí)功能需求 ..............................................................................................................121. 面向信息管理的需求 ..................................................................................................121. 大客戶資料管理 ..................................................................................................121. 知識(shí)庫管理 ..........................................................................................................121. 產(chǎn)品管理 ..............................................................................................................121. 文檔管理 ..............................................................................................................121. 規(guī)則管理 ..............................................................................................................121. 面向業(yè)務(wù)運(yùn)營的需求 ..................................................................................................122. 大客戶服務(wù) ..........................................................................................................122. 市場(chǎng)營銷管理 ......................................................................................................123. 銷售管理 ..............................................................................................................124. 面向經(jīng)營決策的需求 ..................................................................................................125. 綜合查詢需求 ......................................................................................................125. 綜合統(tǒng)計(jì)需求 ......................................................................................................125. 綜合分析需求 ......................................................................................................126. 面向綜合管理的需求 ....................................................................