【正文】 rganization. Worse, when they do interact with colleagues in other departments, they may not treat then with respect.Lillian: Could you give more details?Baxter: Let’s take Wendy as an example. She switched jobs several months ago in the pany. In her first position, as a marketing manager, she frequently found herself in conflict with the financial department over her staff’s expenses. Her argument for more funds usually ended in vain.Then in her new job as training administrator, she wanted to launch an onthejob training project. She needed the financial department to support her request for a budget. How did she convince them this time? Although the financial department’s offices were located in another city, Wendy decided to visit them in their offices and try to establish closer relationships. She believed she must first of all understand their mission and their own training needs. Then she found an ally in the pany’s chief financial officer, who saw how her group could help develop his staff. So the two forged a longtern=m alliance, which led to a training program so successful that it has since been picked up by the pany’s offices in Germany and Japan.Winning allies throughout your organization has an additional benefit. These days, it’s far too risky to expect your work to speak for itself. Having allies who speak well of you increases your reputation with the top management.Keys:Relationships, marketing manager, in conflict with, expenses, ended in vain, training administrator, visited, establish closer relationships, longterm, picked upTask3: Keys:CDDCAIV. Speaking OutMODEL 1 I’ve got to talk to Mrs. Parker.Susan: Parker Electronics Susan speaking. How may I help you?Mrs. Jones: This is William Jones of Sealand Limited. I’m calling from Australia. Would you please transfer me to Helen Parker, extension513?Susan: Please hold, Mr. Jones. I’ll see if Mrs. Parker id available to take your call…I’m sorry, Mrs. Parker is out of the office. Can anyone else assist you?Mrs. Jones: No. I’ve got to talk to Mrs. Parker. It’s urgent. When will she be back?Susan: I’m afraid she is out for the whole day. May I take a message?Mrs. Jones: Tell her I must talk to her right away. Your last shipment was damaged.Susan: Oh, what a pity. Is there a particular time you want her to call you?Mrs. Jones: She can get in touch with me any time tomorrow at 61327752940.Susan: Let me repeat that back: Mr. Jones of Sealand, 61327752940。 call as soon as possible regarding the damaged cargo. You can be reached all day tomorrow.Mrs. Jones: The sooner the better. Those missing parts are holding up our production.Susan: I’ll give her the message, Mr. Jones. She’ll get back to you as soon as she can.Mrs. Jones: Thank you. Goodbye.MODEL2 Something unexpected has e up.ScriptBob: Hello.Susan: Hello, it’s Susan Smith from Parker Electronics.Bob: Hi, Sue, Bob here. How is it going? What’s on your mind day?Susan: I’m calling on behalf of my boss, Mrs. Helen Parker. She wants some of your in expensive latemodel DVD player.Bob: We have a good selection that should be right up your alley. Do you suppose we could arrange a meeting?Susan: She was hoping to get together with you this week, if possible. She wants to get going on this right away. Bob: Let me check my schedule. Yes, I’m free as the breeze on Friday.Susan: Why not meet at about ten in the morning at your office?Bob: Sound good. Let’s confirm that. I’ll look forward to seeing her at ten on Friday.Susan: I’m sure it’ll be a rewarding