【正文】 Systems BalancingBy the 10th of each month the following should occur:1) Balancing Delphi actuals to OnQ FM actuals monthly evaluation to ensure these two systems match. If they do not, the hotel has not successfully linked all groups in OnQ FM. 2) DRM to ensure the Front Office balances the month to the General Ledger and then the DRM to close OnQ FM.As indicated in StandardOnQ FM balancing information can be found by selecting the following link: OnQ Insider Departments Revenue Management Systems. Once on the Systems page, select the OnQ FM User Guide under OnQ FM Rooms. Balancing procedures located on page 25.CategoryTopicRevenue Management StandardFrequencyInstructions, Reports and Tools to useForecast ProcessWeekly ForecastThe DRM should plete an operational forecast weekly and provide to operational departments. This forecast should include monthend projections. WeeklyReports to use are the transient booking pace reports prepared weekly by the DRM/Revenue Analyst, petitor shop reports, Group Rooms Control Log (GRC), SRP trend reports found in OnQ FM or equivalent system where OnQ FM is not offered.The 14Day Weekly Forecast and the Transient Booking Pace tools are found in Revenue Management Toolkit by following the path below.OnQ Insider Departments Revenue Management ToolkitForecast ProcessGroup Forecast Development StandardsGroup Forecast DOSM is responsible for the production of the Group Forecast day by day in OnQ FM and be able to provide supporting documentation. This includes reviewing the Group Demand Report inside OnQ FM as well as the Sales Progress Summary Report and pleting the Group Forecast Analysis Tool. Ensure that OnQ FM and Delphi group forecasts for definite group bookings match. DRM is responsible for validation of the group forecast.MonthlyReports to use are: Post Event Reports, Group Pickup Manager or pace equivalent by group, historical plug trend analysis, Sales Progress Report and OnQ FM Demand Reports. Group shop calls and Lost Business Reports located in Delphi or kept manually for nonDelphi hotels can also be reviewed.The Group Pick Up Manager Tool can be found in the Revenue Management Toolkit by following the path below.OnQ Insider Departments Revenue Management Group and Catering.Forecast ProcessTransient Forecast Development StandardsTransient Forecast DRM is responsible for the production of the transient forecast at the SRP level ** in OnQ FM, day by day by market category, including other and nonrevenue market categories and provide supporting documentation. DRM to coordinate the total hotel rooms forecast once all changes have been municated.** When MCAT room nights represent 5% or more of overall transient business, SRPs that represent 20% or more within that MCAT must be forecasted.MonthlyReports to use to assist in forecasting are: OnQ RM Daily Detail Merge Tool, Transient Booking Pace Report, OnQ RM SRP evaluations, SRP Category Reports and the Monthly Forecast Comparison Report, petitive shop information, historical actuals, pression calendar, economic trend predictions, demand analysis reports found in OnQ RM or OnQ FM, future denials and OnQ FM reports.The Transient Booking Pace and Daily Detail Merge tools are located in the Revenue Management Toolkit by following the path below.OnQ Insider Departments Revenue Management Toolkit CategoryTopicRevenue Management StandardFrequencyInstructions, Reports and Tools to useForecast ProcessExporting the ForecastOnce a monthly and rolling forecast have been published in OnQ FM, the forecast should be exported to OnQ RM and HLBFS. If for any reason the forecast is changed in HLBFS (which should never happen), OnQ FM must be updated so both systems match.Weekly/MonthlyInstructions on how to export forecasts to these systems can be found in the OnQ FM Users Guide by following the path below.OnQ Insider Departments Revenue Management Systems. Once on the Systems page, select the OnQ FM User Guide under OnQ FM Rooms. Then, select On FM Administration and exporting procedures located on page 1.Forecast ProcessForecast AccuracyThe total hotel room revenue forecast should be within 3% accurate. Green zone = within 3%。 Yellow zone = within 5% and Red Zone= more than 5%.Absolute variance of actual revenue forecast vs. rolling forecast revenue taken from HLBFS and Peoplesoft from the prior month.MonthlyReports to assist in accurate forecasting include:Transient Booking Pace Reports, OnQ RM SRP evaluations, petitive shop information, historical actuals, group plug reports, pression calendar, economic trend predictions, demand analysis reports found in OnQ RM or OnQ FM, future denials and OnQ FM reports where available.CategoryTopicRevenue Management StandardFrequencyInstructions, Reports and Tools to useMarket Conditions / Competition AnalysisDetermining Competitive Set for STAR ReportsCompetitive set should be the 58 hotels which the customer would choose if our hotel were not available. Hotels are determined and p set’s changed based on Market segmentation, SWOT analysis, Value Assessment, proximity to the customers desired location/area attractions/airport, customer surveys and Competitive Set Validation Tool. Customer Survey samples should total at least 100 to be statistically significant. Hilton Family of Brands cannot represent more than 40% of total rooms in the petitive set (no more than 3 hotels in the family, excluding your hotel). DRM is responsible for facilitating this process with a crossfunctional team and report findings to RM mittee, RDRM, RDSM and AVP, especially when the findings show a sister hotel in the family of brands should be included in the petitive set.Annual or in conjunction with Supply Change (Qualitativ