項目管理培訓(xùn)第八周-managing project conflict (nxpowerlite)-文庫吧
2024-11-23 12:51 本頁面
【正文】 onflict Interests: things that motivate eg. managers and workers have different interests Components of Conflict Emotional: feelings that acpany human interactions eg. anger, fear, reject, and loss Components of Conflict Emotional: feelings that acpany human interactions eg. anger, fear, reject, and loss Interests: things that motivate eg. managers and workers have different interests Values: ideas and feelings about right and wrong (difficult to resolve) Components of Conflict When you have to deal with conflict tackle the emotional issues first then address values and interests Consequences of conflict Good Consequences of Conflict increased creativity It forces people to clarify their views It can produce constructive social change It gives people the opportunity to test their capacities development of group and anization cohesion Bad Consequences of Conflict Violence breakdown of relationships polarization of views into static positions A breakdown of collaborative ventures destruction of munication Groupthink Groupthink is a tendency for strong conformity pressures within groups to lead to the breakdown of critical thinking and encourage premature acceptance of questionable decisions Groupthink Lack of conflict is a sign of over conformity. It is unhealthy when there is no conflict You need diversity of opinion Consequences of conflict 3 Nature of Conflict Responding to Conflict Handling Grievances Emotional Stress Conflict Handling Styles Avoiding Compromise Competition Acmodation Collaboration Which conflict handling style will you use? Which conflict handling style will you use? Project Managers may have a preferred style for managing conflict Which conflict handling style will you use? Project Managers may have a preferred style for manag
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