【正文】 or for Siemens Energy and Automation in Florida and Georgia. A good employee features loyalty, mitment, creativity, and attention to detail, a trait that is very important and quite rare, says Groce. Beyond benefits and a salary package, an employee needs to have confidence in the pany. They need to know that the products you are selling are no risk, and that the pany itself will be staying in the industry, and is reliable. According to Groce, security is the differentiation between a good pany and a bad pany. Derek Butcher and his sister, Michelle St. John, are the operations manager and vice president of marketing, respectively, for their family business, IBS, Inc., a generalline distributor in Auburn, Wash. IBS sells cutting tools, abrasives, electrical ponents and fittings, among other products, to MRO customers in several industries. A good employee has a positive attitude, is trainable, has a reputable track record, and works well with others, says St. John. As a small pany, we are able to be more flexible, and boast a familyfriendly environment with a more selfmanagement style. We allow employees to take time for what they need and make it up later, and have a benefit package that petes. Improving quality of employeesThe primary elements of any plan to improve the quality of the staff you employ include improving the quality of new hires, identifying and retaining superior employees, and developing employees (especially those with high potential for growth). At the same time, you need to take a look at underperforming staff.. Ask whether each individual is in the wrong job. Determine whether the pany has provided specific and clear requirements so the individual knows what you expect from him. Make sure you have provided feedback against goals and objectives so the person knows he is not meeting expectations. A good employee’s expectations from a panyAn employee in any business wants the following in descending order of importance or weight. 1. Pleasure Job pleasure includes looking forward to going to work and feeling satisfied when the day is done. What that means will be different for each employee. It may e from being creative, successfully carrying out an assignment or task, seeing a positive result from their actions, knowing they39。s good or receiving respect and recognition from others.A creative person will be most productive being creative. A detailoriented person will enjoy digging into the minutia. Moving a technical genius into an administrative position probably isn39。s there.Interviewing the possibilities Interviewing is almost an essential part for all panies to recruit new staff. For some panies, it39。 for others, it39。 know what questions you’re going to ask.Research the position, identify skills a qualified candidate should possess。 be on time。 eliminate interruptions.Your office is not a good place to conduct an interview. Use a conference room, private break area or other room where you won’t be interrupted. attentively。 get to know the applicant.You can learn a great deal about a person by simply listening to what they say and how they say it. Do they municate well? Are they being honest? Listen and you’ll know. the applicant time to ask questions about the pany and the job.Sell the position and the organization。t like, about their job. The pany39。 and 25 percent cited their salary as what they like least about their job. I think that their citing the pany39。s noted that they feel valued and appreciate the flexible working environment. Of IBS39。ve set up an appraisal system, and the people here are responsible for their own success and happiness, says St. John. Everyone knows where they stand. We solicit opinions constantly. We meet with each employee and appraise them two or three times a year, and give them the power to improve themselves. Ultimately that creates a feeling that they are responsible for themselves. But that they cited salary as what they like least is interesting, since most are overpaid paratively in the industry, and feel as though they39。 appreciating employees financially。great39。good39。 just make sure the employee perceives value in the benefit. the work environment can help retain employees. Most people spend more time with coworkers than with their families and look to fellow workers for support, encouragement and appreciation.With mentoring, someone is always there to answer questions on pany culture, responsibilities, promotional opportunities and the like, says Ford. A lot of panies find that it39。s ongoing success. After all, it is the quality of the people you employ and retain that is the heart of your business success.