安達信-轉變促成的基本方法-在線瀏覽
2025-03-07 17:52本頁面
【正文】 to do with technology... You can get all the technical issues right, and you will still die.”在實施新技術時，最麻煩的問題其實和技術本身無關，你可能正確地處理好了所有的技術問題，但是你可能還是失敗。二 OO一年八月 Change Enablement 轉變促成的基本方法 Why Are You Here? ? Change Enablement should be a core petency of all BC practitioners. ? Change Enablement should be a part of all integrated solutions that we provide to our clients. ? Our Change Enablement philosophy allows us to customize our consulting approach to meet each client39。s unique anizational situation. ?A story … Why change fails? ? People refuse to change their behavior ? People find ways to get around the change ? People accept only portions of the change ? Managers operate in fire drill mode ? Organization remains reactive vs. proactive ? Change is resisted ? Business is disrupted to a greater degree than expected ? Resources (time, money, people) are wasted ? Market opportunities are lost ? Workforce morale declines What’s the impact on future change? ? People lose confidence in leadership ? Levels of change resistance increase ? Old ways of doing things bee entrenched ? Future change efforts require more time and money to change behavior Charles Darwin “It is not the strongest of the species that survives, nor the most intelligent?！? ? “ The No. 1 error in SAP installations is failure to invest adequately in change management.” “在 SAP的實施中，第一號錯誤就是沒有充分關注轉變管理 ” Michael Hammer麥克爾 哈默博士 Computerworld, “ Secrets to SAP Success (SAP成功的秘密 ) ,” September 8, 1997. 技術的因素 人的因素 未來 狀況 目前 狀況 實現 領導能力 個人和團隊能力 轉變架構 溝通與交流 績效管理 企業(yè)文化 實現 進行所期望的轉變， 評估結果并確定轉變計劃的調整 設計 制定轉變計劃來縮短差距。決定所需的架構和管理機制 導入 設計和推行明確的、符合企業(yè)愿景的成果 結束 理解轉變對個人造成的影響，總結過去的經驗，為潛在的損失作好準備 探索 克服恐懼和抗拒心理，嘗試轉變并確認新的角色 開始 建立新的價值觀、態(tài)度和識別標志，并了解轉變實施所帶來的切實益處 織 組 轉 變 人 個 轉 變 結束 入 導 開 始 轉變促成框架 8 Best Practices for Change 1. Determine anizational readiness amp。 stakeholder mitment 6. Align anizational design amp。 team capacity to change 8. Align culture and change process Determine Organizational Readiness amp。 responsibilities ? Define learning/training strategy for change team ? Integrate change enablement activities into overall workplan ? Determine KPI’s to measure success of the change effort Deploy a TwoWay, MultiAudience Communication Strategy ? Segment and assess impacted change audiences ? Conduct munication audit ? Develop overall munication strategy for each phase of the change process ? Design detailed ponents of munication plan for each phase of the change process (. objectives, messages, sender, medium, frequency, and feedback mechanisms) ? Assess effectiveness of munication strategy on a regular basis ? Conduct recognition programs and events to celebrate success stories Build Leadership Capacity amp。 Performance Management Systems ? Determine impact of change on: ? Organizational structure ? Wor
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