【正文】 2. Service station 服務操作臺 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Team leaders are clearly assigned to their stations and are in charge to handle orders and delivery of menu items as per service standards set. They are the only ones taking orders or responding to any supplemental guest requests to avoid that guests approached several times for the same request. * 主管需了解所分配到的區(qū)域 , 按照每個服務標準 負責點單及菜單的傳遞 。 CONTENT 4 of 6 內容簡介 19. Towel Service 上毛巾 20. Beverage Service 上飲料 21. Wine Temperature 葡萄酒溫度 22. Wine by the Glass 杯賣葡萄酒 23. Wine by the Bottle 瓶賣葡萄酒 24. Coffee Tea Service 咖啡及茶水服務標準 FB Core Practices 餐飲部核心規(guī)范 3. Restaurants, Bars Lounges 餐廳 ,酒吧 ,酒廊 CONTENT 5 of 6 內容簡介 25. Serving items ordered 服務所點菜式 26. Refolding of Napkins 整疊口布 27. Refill Clearing 補充及清理 28. Supplemental Orders 補單 29. Service Delays 服務延誤 30. Guest Satisfaction 客人滿意度 FB Core Practices 餐飲部核心規(guī)范 3. Restaurants, Bars Lounges 餐廳 ,酒吧 ,酒廊 CONTENT 6 of 6 內容簡介 31. Ashtrays 煙灰缸服務標準 32. Presenting the Bill 呈現(xiàn)帳單 33. Payment 付款 34. Leaving the Table 離臺 35. Bidding Farewell 送別客人 FB Core Practices 餐飲部核心規(guī)范 3. Restaurants, Bars Lounges 餐廳 ,酒吧 ,酒廊 ? Tables are setup according to the reservations made. Special requirements are prepared, dietary requests are municated to the culinary team well in advance prior to the start of service. Special set menus are checked in spelling and according to the guest’s request. * 根據(jù)預定設置餐桌 ,提前與廚師溝通客人的特別要求 .特殊菜單符合賓客的需求 ,無拼寫錯誤 . PICTURE Photo of table setup arrangement with Champagne in a cooler tableside and menus on the table 1. Table SetUp 設臺 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Side and Service Stations are clean, arranged and well equipped with sufficient miseenplace. Soiled plates are removed immediately and piling up of dishes should be avoided throughout the service period. * 服務臺保持整潔，準備足夠的用具。用過的盤子及時收走。只有主管才能給客人點單或回應客人其他要求 ,以免讓客人重復為同一個問題尋求幫助。.” * “ 你好李 先生，歡迎來到怡咖啡。我可以為您點單嗎 ?” 14. Taking the Order 點單 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? When taking an order, ladies first and host last. Colleagues will remember who ordered what to avoid to ask again once the beverages and dishes are served. * 先為女士點單 ,并做好記錄 ,避免再次詢問客人 ? Inquire if guest prefers family or formal style service (Chinese Restaurant only). * 詢問客人是否需要分菜服務 (僅在中餐廳適用 ). PICTURE Waiter taking order. 14. Taking the Order 點單 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Colleagues to upsell beverages, starters or desserts if not ordered. * 推銷飲品 ,開胃菜或甜點 . ? “May I remend you a good glass of red wine with…. / a dessert after …” * 我可以向您推薦一杯葡萄酒 /甜點 ?. 15. Up selling 促銷 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? Orders taken are always repeated to the guest. This does not apply for single guests who have ordered one beverage or dish only. * 重復客人的點單 ,不適用于僅點了一份飲料或食品的客人 ? “May I repeat your order, Sir, Madam? For you one …” * 請允許我重復您的點單 ,先生 /女士 ?您的一份 ...” 16. Repeating of Orders 重復點單內容 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? If not all seats at the table are occupied, the additional table setting will be cleared with the permission of the guest. * 收走桌上所有的餐具 . ? “Mr. Smith, do you mind if I clear the additional setting or will somebody else join you for breakfast / lunch / dinner?” * 李先生 ,您介意我把多余的餐具收走嗎 ?還是待會兒您有朋友要來 ? 17. Removal of Settings 撤離多余餐具 Food Beverage / Restaurants, Bars Lounges 餐飲部 / 餐廳 , 酒吧 , 酒廊 ? For all single diners, the newspaper of the day or magazines w