【正文】 8 游客 ......................................................................... 8 規(guī)劃內(nèi)容............................................................................. 9 技術(shù)路線............................................................................. 9第2 章 現(xiàn)狀和需求分析 ............................................................... 12 我國(guó)智慧旅游發(fā)展現(xiàn)狀及趨勢(shì) ...................................... 12 面臨的問(wèn)題和挑戰(zhàn) .......................................................... 14 需求分析........................................................................... 16 旅游資源的高度共享與利用需要信息科技 ...... 17 個(gè)性化旅游亟需全方位的信息咨詢服務(wù) .......... 18 旅游電子商務(wù)呼喚綜合服務(wù)組合應(yīng)用 .............. 18 旅游聯(lián)盟化經(jīng)營(yíng)需要大型信息平臺(tái)支撐 .......... 19第3 章 總體規(guī)劃 ........................................................................... 20 愿景 ................................................................................... 20 總體思路........................................................................... 21 總體目標(biāo)........................................................................... 21 近期目標(biāo)........................................................................... 22 總體架構(gòu)........................................................................... 23第4 章 重點(diǎn)建設(shè)內(nèi)容 ................................................................... 25 智慧旅游云平臺(tái)（能力集成） ...................................... 25 平臺(tái)組成 ............................................................... 26 平臺(tái)特征 ............................................................... 27 完善的公共服務(wù)體系 ...................................................... 28 .............................. 28 熱點(diǎn)建設(shè) ............................ 28 智能終端APP ...................................................... 29 ...................................... 30 智能旅游公交站牌 .............................................. 30 3D 全實(shí)景疊加顯示技術(shù)應(yīng)用 ............................. 31 多屏互動(dòng)技術(shù)應(yīng)用 .............................................. 32 統(tǒng)一的市場(chǎng)營(yíng)銷體系 ...................................................... 32 多媒體信息查詢系統(tǒng) .......................................... 32 景區(qū)電子導(dǎo)游系統(tǒng) .............................................. 33 旅游交通信息屏 .................................................. 33 景區(qū)門票系統(tǒng)....................................................... 33 完備的綜合監(jiān)管平臺(tái) ...................................................... 34 景區(qū)安防與應(yīng)急指揮系統(tǒng) .................................. 34 景區(qū)內(nèi)小交通管理系統(tǒng) ...................................... 34 景區(qū)流量導(dǎo)引....................................................... 35 智能統(tǒng)計(jì)分析系統(tǒng) .............................................. 35 完整的旅游人才培養(yǎng)管理體系 ...................................... 35 培訓(xùn)管理系統(tǒng)....................................................... 35 認(rèn)證管理系統(tǒng)....................................................... 35 人才管理系統(tǒng)....................................................... 36 實(shí)體運(yùn)營(yíng)電子商務(wù)管理平臺(tái) .......................................... 36 云酒店系統(tǒng) ........................................................... 36 電子商務(wù)平臺(tái)....................................................... 38 誠(chéng)信商家聯(lián)盟....................................................... 39 旅游一卡通 ........................................................... 39第5 章 建設(shè)實(shí)施方案 ................................................................... 41 實(shí)施策略........................................................................... 41 啟動(dòng)階段 ............................................................... 41 推進(jìn)建設(shè)階段....................................................... 42 深入完善階段....................................................... 42 建設(shè)模式........................................................................... 43 實(shí)施計(jì)劃........................................................................... 46 近期計(jì)劃 ............................................................... 46 中期計(jì)劃 ............................................................... 47 遠(yuǎn)期計(jì)劃 ............................................................... 47第6 章 安全保障體系設(shè)計(jì) ........................................................... 49 設(shè)計(jì)思路........................................................................... 49 設(shè)計(jì)目標(biāo) ............................................................... 49 設(shè)計(jì)原則 ............................................................... 49 總體構(gòu)架........................................................................... 51 安全技術(shù)體系 .................................................................. 52 框架設(shè)計(jì) ............................................................... 52 安全管理體系 .................................................................. 64 安全管理制度....................................................... 64 安全管理機(jī)構(gòu)....................................................... 65 人員安全管理....................................................... 65 系統(tǒng)建設(shè)管理....................................................... 65 業(yè)務(wù)生命周期管理 .............................................. 66 安全運(yùn)維支撐體系 .......................................................... 71 安全日常運(yùn)維支撐 .............................................. 71 安全應(yīng)急保障運(yùn)維支持 ...................................... 71 安全服務(wù)體系 .................................................................. 73 風(fēng)險(xiǎn)評(píng)估 ............................................................... 73 滲透測(cè)試 ............................................................... 75 安全咨詢 ............................................................... 78 系統(tǒng)加固 ............................................................... 80 風(fēng)險(xiǎn)追溯跟蹤....................................................... 83 安全培訓(xùn) ............................................................... 85第7 章 標(biāo)準(zhǔn)規(guī)范體系設(shè)計(jì) ........................................................... 90 總體標(biāo)準(zhǔn)........................................................................... 90 基礎(chǔ)設(shè)施標(biāo)準(zhǔn) .................................................................. 91 網(wǎng)絡(luò)標(biāo)準(zhǔn) ............................................................... 91 系統(tǒng)軟件標(biāo)準(zhǔn)....................................................... 91 物理環(huán)境標(biāo)準(zhǔn).........................