【正文】 ...14 質(zhì)量環(huán)境職業(yè)健康安全管理體系概述 ...................................................................................14 文件 ...........................................................................................................................................15支持本章的主要程序/規(guī)定 ............................................................................................................155．管理職責(zé) .........................................................................................................................................16 管理承諾 ...................................................................................................................................16 以顧客為關(guān)注焦點 ...................................................................................................................16 質(zhì)量環(huán)境職業(yè)健康安全方針 ...................................................................................................16 策劃 ...........................................................................................................................................16 職責(zé)、權(quán)限和溝通 ...................................................................................................................19 管理評審 ...................................................................................................................................21支持本章的主要程序/規(guī)定 ............................................................................................................226 資源管理 .........................................................................................................................................23 資源控制 ...................................................................................................................................23 人力資源 ...................................................................................................................................23 設(shè)備設(shè)施控制 ...........................................................................................................................24 工作環(huán)境 ...................................................................................................................................25 資金 ...........................................................................................................................................25支持本章的主要程序/規(guī)定 ............................................................................................................257 物業(yè)管理服務(wù)實現(xiàn) ...........................................................................................................................26 物業(yè)管理服務(wù)實現(xiàn)的策劃 .......................................................................................................26 與顧客有關(guān)的過程 ...................................................................................................................26II / 41 采購控制 ...................................................................................................................................27 物業(yè)管理服務(wù)的提供控制 .......................................................................................................28 服務(wù)提供過程的確認 ...............................................................................................................29 標識和可追溯性控制 ...............................................................................................................29 顧客財產(chǎn) ...................................................................................................................................30 產(chǎn)品防護 ...................................................................................................................................30 監(jiān)視和測量裝置控制 ...............................................................................................................30 環(huán)境職業(yè)健康安全管理運行控制 .........................................................................................31 應(yīng)急準備和響應(yīng) .....................................................................................................................31支持本章的主要程序/規(guī)定 ............................................................................................................318．測量、分析和改進 .........................................................................................................................32 顧客滿意度測量 .......................................................................................................................32 內(nèi)審 ...........................................................................................................................................32 過程監(jiān)視和測量 .......................................................................................................................32 服務(wù)質(zhì)量檢查控制 ...................................................................................................................32 環(huán)境職業(yè)健康安全監(jiān)測和測量 ...............................................................................................33 合規(guī)性評價 ...............................................................................................................................33 不合格、事故、事件、不符合控制 .......................................................................................33 數(shù)據(jù)分析 ...................................................................................................................................34 持續(xù)改進 ...................................................................................................................................35 糾正和預(yù)防措施 .....................................................................................................................35支持本章的主要程序/規(guī)定 ............................................................................................................36附件 1 受控手冊持有者（部門）清單 ..............................................................................................37附件 2 手 冊 修 改 頁 ....................................................................................................................38附件 3 物業(yè)管理服務(wù)實現(xiàn)過程流程圖 .............................