【正文】 ith the development of the pany scale, the group pany is forming a business chain among Housing Development, Hotel Management, Estate Management, Furniture Appliance and Building Material Production in order to stand in the market and widen the business space, thus contributing to the housing development in Shanghai.上海民強投資（集團）有限公司由上海民強房地產發(fā)展有限公司改組成立。Again I wele you to the hotel. I am sure that your experience with Meritus will be a rewarding one and I look forward to working with you all to make this not just a good hotel, but a great hotel that cares for its guests and sees them returning often to enjoy our hospitality.在此歡迎你們的加入。距離酒店開業(yè)還有最后的90天，而我們的試營業(yè)，則是一個重要和繁忙的時期，在向我們的客人開放之前，確保所有酒店的系統(tǒng)、設備和營運的安裝、檢查和測試。我們不單單承諾提供良好的服務，我們承諾的是能讓客人感受到關愛的服務！You will receive a great deal of training over the next few weeks to enable you to help provide this level of service to our guests once the hotel opens. For those of you have worked in preopening hotels before, you will know that it is hard work, but you will also know the thrill of when the hotel opens after all of your hard work. We are now in the final 90 day period prior to our soft opening, this is a vital and busy period to ensure that all of the hotel’s systems, equipment and operations are installed, checked and tested prior to opening for our guests. I encourage you to listen to your supervisors, managers and Department Heads, learn all you can and work hard – together we will make this one of the best fivestar hotel in Shanghai.在接下來的數(shù)周,你將接受大量的培訓，有助于一旦酒店開幕，你能夠為我們的客人提供這樣的服務水準。這些設施是吸引客人前來入住的主要原因，然而對于酒店成功更重要和關鍵的是我們的迎接和送別服務在客人入住期間所感受到的服務，在他們離店時的送別服務，他們再次入住的跟進服務；這些都取決于酒店最重要的資源你們，我們的員工。Our hotel will feature 288 rooms, 5 Food amp。更不用說，他們將致力于確保酒店的成功。“君華”一詞，源于拉丁文，意指“品質精美”，配以融合了東方哲學和西方雅致尊榮的典雅標志，代表的是君華所提供的亞洲式經典服務以及備受推崇的西方式典雅。MISSIONLead the region of Asian hospitality through our Asian grace, warmth and care.使命 （藉著“亞洲式優(yōu)雅、熱情、關愛”將“亞洲式殷勤好客之服務”作為酒店業(yè)風向標）The Meritus PromiseLet us make some mitments讓我們許下某些承諾吧I Shall ask 我愿意詢問I shall appreciate 我心懷感激I shall not ridicule 我不會嘲笑奚落I shall not hold back 我不會躊躇不前WELCOME MESSAGEFROM THE GENERAL MANAGER總經理歡迎辭Wele to MERITUS MINGDE SHANGHAI 上海銘德君華大酒店歡迎您！Good Morning Ladies and Gentlemen,女士們、先生們，早上好：It gives me great pleasure to be able to wele you today as new members of the Meritus Mingde Shanghai team.今天，非常高興有這樣的一個機會，歡迎在座的各位成為我們銘德君華大酒店的新成員。 MISSION STATEMENT企業(yè)宗旨VisionTo bee Asian’s outstanding hospitality brand愿景:成為亞洲卓越的酒店業(yè)品牌Core valuesAsian Hospitality核心價值觀 （亞洲式殷勤好客之服務）We promise to provide our guests with an experience of Asian grace, warmth amp。s own rules and regulations. In addition, the hotel has the responsibility under the business development staff handbook need for timely adjustment of the relevant provisions in the hotel and will be regularly posted on the bulletin board in the publicity staff, our staff should be concerned about and implementation.此手冊并非本酒店信息的唯一來源，每位員工都有義務熟悉自己所在部門的規(guī)定和條例。This manual is not the only source of information on hotels。今后酒店頒布的任何管理條例有與之相悖之處，均以后者為準。 Death 意外事故與傷亡 Breakdown of lifts/elevators 電梯故障Appendix 1 Personal Grooming Standards For Female附錄1 儀容儀表標準（女） Personal Grooming Standards For Male儀容儀表標準（男）Appendix 2 Employee Handbook acceptance附錄2 接受《員工手冊》協(xié)議FOREWORD前言This Employee Handbook is designed to give you an overall insight and understanding of working in MERITUS MINGDE SHANGHAI.本員工手冊旨在使您對上海銘德君華大酒店有整體的了解，并知曉如何在其中工作。 Safety at work 員工安全工作 Types of Misconduct 員工違紀類別 Structure of Disciplinary action 員工紀律處分的結構 Grievance Procedure 員工進行申訴的程序CHAPTER Responsibilities 第六章 員工職責規(guī)范 Staff uniform 員工制服的保管和使用 Personal hygiene 員工個人衛(wèi)生 Personal grooming 員工個人儀容儀表 Posture 員工個人體態(tài) Attitude 員工工作態(tài)度 Cleanliness 員工工作環(huán)境 Punctuality 員工守時準則 Efficient and prompt service 員工工作效率和服務效率要求CHAPTER Facilities第七章 員工設施介紹 Staff dining room 員工餐廳 Staff locker amp。 Found items 失物招領 Theft 員工不允許偷竊酒店物品 Eating/Drinking 員工不允許在崗上吃東西 Drunkenness/Under influence of alcohol 員工不允許在崗上酗酒 Personal pager amp。 Regulations 第五章 酒店各項管理規(guī)定 Name Badge 員工名牌 Employee ID card 員工證 Employee entrance/exit 員工通道 Security Vetting 員工接受例行安全檢查 Time card amp。 swipe card 考勤卡的使用規(guī)定 Attendance 員工出勤規(guī)定 Staff uniform 員工制服 Transfer、Promotion amp。 Employee Handbook員 工 手 冊63 / 63CATALOGUE目錄Foreword前言Mission Statement企業(yè)宗旨Wele Message from The General Manager總經理歡迎辭Owning Company Introduction 業(yè)主簡介CHAPTER 第一章 君華管理公司簡介CHAPTER Meritus experience (our history/our founder) 第二章 我們的歷史，我們的創(chuàng)始人CHAPTER terms and conditions of employment第三章 員工聘用條例 Recruitment guideline 員工聘用指南 Probation period 員工試用期 Working hours, rest days amp。 overtime 工作時間、休息日和超時工作 Time card amp。 Demotion 調職、晉升及降職 Resignation/Termination/Dismissal 辭職/ 辭退/ 解雇 Renewal of employment contract 合同續(xù)簽 Exclusive service and entire time 限制兼職工作之規(guī)定 Change of personal particulars 個人情況變更說明CHAPTER Benefits第四章 員工福利 Duty Meals 免費工作餐 Public Holidays 法定節(jié)假日 Annual Leave 年假 Matrimonial Leave 婚假 Maternity Leave 產假 Compassionate Leave 喪假 Work Injury 工傷 Medical Benefits 醫(yī)療福利 Leave without pay/Sick Leave 事假/病假 Bonus 獎金 Awards 員工獎勵 Training 員工培訓CHAPTER Rules amp。 daily time sheet 員工考勤 Personal visits 員工接待私人來訪 Personal calls 員工接打私人電話 Smoking 員工在酒店內吸煙 Washrooms 員工使用客用洗手間 Use of lifts/elevators of guests 員工使用客用電梯 Loitering 員工不允許在店內