【正文】 ed leading to the birth of the rapid diversification and the unforeseen buyers39。第五章，在建立的供應(yīng)鏈績效綜合評價(jià)體系的基礎(chǔ)上對供應(yīng)鏈的績效進(jìn)行實(shí)證分析。第四章，在符合實(shí)際的具體指標(biāo)層次結(jié)構(gòu)上，采用模糊層次分析法確定各個(gè)指標(biāo)的重要性權(quán)重。第二章，對應(yīng)鏈績效評價(jià)的理論基礎(chǔ)和主要內(nèi)容進(jìn)行進(jìn)一步的研究。建立模糊綜合評價(jià)模型，針對不同供應(yīng)鏈之間或供應(yīng)鏈的不同時(shí)段進(jìn)行績效評價(jià)，解決定性與定量指標(biāo)的綜合評價(jià)問題。針對供應(yīng)鏈管理目的提出的供應(yīng)鏈整體績效評價(jià)指標(biāo)體系，更好地滿足了供應(yīng)鏈績效評價(jià)指標(biāo)體系的設(shè)計(jì)要求。并且具體對常用的供應(yīng)鏈績效評價(jià)體系:SCOR模型、平衡記分法和傳統(tǒng)的績效評價(jià)指標(biāo)體2 / 61系進(jìn)行介紹和分析。本文在深刻理解供應(yīng)鏈及供應(yīng)鏈管理理論知識的基礎(chǔ)上，系統(tǒng)地研究了供應(yīng)鏈績效評價(jià)的概念、在供應(yīng)鏈管理中的作用、發(fā)展過程以及與企業(yè)績效評價(jià)和物流績效評價(jià)的差異。作為一種集成的管理思想和方法，供應(yīng)鏈管理通過前饋的信息流和反饋的物料流及信息流將供應(yīng)商，制造商，分銷商直到最終用戶聯(lián)系起來，執(zhí)行供 應(yīng)鏈中從供應(yīng)商到最終用戶的物流的計(jì)劃和控制等職能。供應(yīng)鏈所帶來的增值收益需要通過交織成網(wǎng)絡(luò)狀關(guān)系的各成員企業(yè)實(shí)行供應(yīng)鏈一體化管理的思想才能實(shí)現(xiàn)，這樣企業(yè)就遇到了新課題:如何協(xié)調(diào)企業(yè)利益與供應(yīng)鏈整體的利益，這就需要企業(yè)實(shí)現(xiàn)從個(gè)別業(yè)務(wù)職能的管理到以供應(yīng)鏈的觀點(diǎn)進(jìn)行管理的轉(zhuǎn)變。供應(yīng)鏈?zhǔn)钱?dāng)代企業(yè)界的最新組織形式之一，它能把多個(gè)相關(guān)企業(yè)或企業(yè)集團(tuán)原本獨(dú)立的資源進(jìn)行有效的整合，使之發(fā)揮出“1+1 2”的整體效益。1 / 61供應(yīng)鏈績效評價(jià)體系的構(gòu)建摘 要隨著科技的進(jìn)步和經(jīng)濟(jì)的發(fā)展，顧客消費(fèi)水平的不斷提高，企業(yè)所面臨的經(jīng)營環(huán)境己經(jīng)發(fā)生了重大的變化，呈現(xiàn)在他們面前的是一個(gè)變化迅速且無法預(yù)測的買方市場。 這就要求企業(yè)跳出傳統(tǒng)的經(jīng)營管理模式，不僅要關(guān)注企業(yè)內(nèi)部的資源和競爭力，而且必須關(guān)注企業(yè)外部的資源和競爭力，強(qiáng)調(diào)從供應(yīng)商到分銷商，零售商及最終顧客的整條供應(yīng)鏈上的資源和競爭力的集成。但是，由于供應(yīng)鏈?zhǔn)怯啥鄠€(gè)企 業(yè)或企業(yè)集團(tuán)按一定形式組合而成，其管理的復(fù)雜程度要遠(yuǎn)遠(yuǎn)高于單一的企業(yè)管理。而這種轉(zhuǎn)變?nèi)绾芜_(dá)到理想的效果，必須以相對客觀的標(biāo)準(zhǔn)和方法予以評價(jià)，以幫助企業(yè)發(fā)現(xiàn)問題、尋求解決方法，從而促進(jìn)供應(yīng)鏈的有效改進(jìn)和運(yùn)作。順應(yīng)這種管理模式的變化，要求決策者能夠及時(shí)了解供應(yīng)鏈整體狀況，設(shè)計(jì)出更適合于度量供應(yīng)鏈企業(yè)績效的指標(biāo)和評價(jià)方法。在對供應(yīng)鏈績效研究現(xiàn)狀，其中包括評價(jià)模型、指標(biāo)體系和評價(jià)方法的研究現(xiàn)狀的分析過程中，提出了供應(yīng)鏈績效評價(jià)體系的設(shè)計(jì)原則和設(shè)計(jì)方法。在此研究基礎(chǔ)上，結(jié)合模糊數(shù)學(xué)的理論建立了供應(yīng)鏈績效模糊綜合評價(jià)體系。依據(jù)實(shí)際應(yīng)用情況的不同，給出績效評價(jià)指標(biāo)權(quán)重的確定方法。根據(jù)這個(gè)研究思路，本文將全文分成六章來進(jìn)行論述，具體結(jié)構(gòu)如下:第一章，研究供應(yīng)鏈以及供應(yīng)鏈績效評價(jià)理論，對于國內(nèi)外在理論研究方面的分歧進(jìn)行比較研究，并在此基礎(chǔ)上提出了本文的主要研究內(nèi)容以及研究意義。第三章，確定供應(yīng)鏈績效評價(jià)指標(biāo)層次結(jié)構(gòu)，為建立供應(yīng)鏈績效綜合評價(jià)體系選擇適當(dāng)?shù)闹笜?biāo)體系，并在此基礎(chǔ)上給出供應(yīng)鏈績效評價(jià)指標(biāo)的含義。并以此為基礎(chǔ)，利用多層次模糊優(yōu)選模型，實(shí)現(xiàn)供應(yīng)鏈績效評價(jià)。第六章， 最后 ，對本文的研究工作進(jìn)行了總結(jié)，并提出有待進(jìn)一步研究的問題。 market. It is obvious that the corporation have to change their traditional management model and pay attention to not only inner resource and petition ability but also outer resource and petition ability covering with the whole supply chain from the supplier to the customer. In other word, the petition focuses on the whole supply chain. Supply chain, one of the modern enterprise anizations, can integrate effectively independent resources in interrelated enterprises or agglomeration and produce effect of “one plus one is larger than two”. However, the management of supply chain is far more plex than that of single enterprise in that the supply chain is made up of different enterprises of agglomeration. And so the general principles and methods of business management can39。 SCM. After that, the deep investigation is carried on 4 / 61into the current situation in SCPM, included the evaluation model, index system and evaluation method. During it, we put forward the design principle and process of SCPMS. Based on the research on the traditional evaluation model of performance measurement, such as SCOR, BSC and traditional performance evaluation index system, a new evaluation system of SCPM, named Supply Chain Performance Fuzzy Measurement System (SCPFMS), is proposed. Its index system satisfies the design requirements of SCM better. It provides different method for confirming the weight of index .It also gives a new evaluation model of SCPM for different SC and different period in SC, which resolves the problem of prehensive appraisal with the quantitative index and qualitative index. According to this research mentality, this article divides into the full text six chapters to carry on the elaboration, the concrete structure is as follows:First chapter, the research on supply chain as well as the supply chain achievements appraisal theory, in this foundation, gives in this article to supply the chain, the supply chain management as well as the supply chain achievements appraisal definition and the connotation. And proposed this article main research content as well as the research significance in this foundation.Second chapter, studying the basic theory of Measurement of the Supply Chain Performance.Third chapter, determined the supply chain achievements appraisal target hierarchical structure, for the establishment supply chain achievements quality synthetic evaluation system choice suitable target system, and establishes the supply chain achievements appraisal target in this foundation the algorithm model.Fourth chapter, in conforms to in the actual concrete target hierarchical structure, uses the fuzzy analytic hierarchy process to determine each target the important weight. And take this as the foundation, uses the multilevel fuzzy optimal models, the realization supply chain achievements appraisal.Fifth chapter, to supplies the chain in the establishment supply chain achievements quality synthetic evaluation system foundation the achievements to carry on the real diagnosis analysis.Sixth chapter, the research marks a first step. It gives insight into theoretic of SCPMS. 5 / 61It also establishes a template for future research and investigation.KEYWORDS: Supply Chain, Measurement of the Supply Chain Performance, Indices System of Supply Chain Performance Evaluation, Fuzzy Analytic Hierarchy Process, Supply Chain Performance Fuzzy Measurement System1 / 61目 錄1 導(dǎo)論 ....................................................................................................................................1 問題的提出 ..........................................................................................1 文獻(xiàn)綜述 ..............................................................................................2 本文研究的目標(biāo)、內(nèi)容與意義 .........................................................102 供應(yīng)鏈績效評價(jià)的理論基礎(chǔ) ..........................................................................................13 供應(yīng)鏈績效評價(jià)的原則 ...................................................................13 供應(yīng)鏈績效評價(jià)主要涉及范圍 .......................................................14 供應(yīng)鏈績效評價(jià)內(nèi)容 .......................................................................15 供應(yīng)鏈績效評價(jià)的作用 ....................................................................173 供應(yīng)鏈績效評價(jià)指標(biāo)的篩選 ..........................................................................................18 篩選過程 ................