【正文】 ....................................................... 12 Appendix II. Table of training responsibilities ....................................................... 13 Appendix III. Table of Adopted training initiatives ............................................... 14 3 I. AG Bell’s Training Policy AG Bell’s philosophy The changes in the market as the opportunity to grow。 the use of profits and ability to develop and produce innovative products, services and solutions to meet the new demands of customers. To already have the market to provide beneficial and the splendid product, the service and the solution unceasingly obtains the growth, and in AG Bell has the technical superiority and the petitive power unceasingly, and in the customer attention39。s ability diligently, unceasingly through different level training plan, in various places MacDonald Hamburg university center and innovation. How training will help AG Bell AG Bell will provide induction training for all of its employees。s old employees will receive a more extensive knowledge, skills and experience to meet the growing market petition, not to provide training support for its promotion. The development of the staff, AG Bell will offer every employee a large number of inservice and nonjob training. AG provided in sufficient quantities for the new staff induction training and a variety of job functions and a large number of personal training development projects. II. AG Bell’s Training Strategy 20222022 AG Bell’s Business Strategy Enhance the bargaining power. Product differentiation strategy can bring businesses higher marginal revenue, reduce total cost of enterprises, and enhance their bargaining power of suppliers. Also, because buyers have no other choice, the degree of sensitivity to price has decreased and enterprises can use this strategy, weakening the bargaining power of buyers. Reduce customer sensitivity. As differentiation, customers of the products or services have some degree of fidelity, while the price of this product changes, customer orders the price level is not high dry. Production of the product panies can use product differentiation strategies, petition in the industry to form an isolation zone to prevent harm to petitors. To prevent the threat of substitutes. Company39。 they can substitute for the trial of strength is more than similar enterprises in a better position. AG Bell’s Training needs analysis Training needs link with business strategy Understand the corporate culture and its business, and the pany39。 Intensive management. The reason why the formation of the Group, it is because the group of strategic business units, there are important monalities. The strategic business units can be shared among the resources so that they or lower costs or more conducive to market petition. TNA on anizational, job, and individual level Organizational needs in shortterm and medium to longterm To understand the basic concept of call center and operations management skills and knowledge. Grasp the basic concept of call center and operations management skills and knowledge. Job needs in shortterm and medium to longterm We have a certain connection with other departments within the enterprise collaboration and munication skills. Certain amount of call center staff leadership skills, including anizing, directing, monitoring and training. Has the higher quality monitoring method and the strategy。s munication ability. Individual needs in shortterm and medium to longterm Has the essential quality monitoring method and the strategy。 Grasps the effective cost control measure。 Can reasonably the project work location and the environment。s munication ability。s cooperation and munication ability。 administration manager The divergent responsibility of AG Bell’s training team Ap