cti呼叫處理中心系統(tǒng)結(jié)構(gòu)(參考版)
2025-03-11 23:26本頁面
【正文】 s = Tape Drive Power Switch ? Option 11 使用 3個(gè)槽位 Option 5181 使用 4個(gè)槽位 ? 提供 8個(gè) I/O接口： 用于操作管理的 Ether連接接口 Meridian Mail郵箱鏈路接口 AML應(yīng)用模塊鏈路接口 (與 M1的 ESDI板連接） Mlink至計(jì)算機(jī)鏈路接口 SDI MLink 維護(hù)接口 外接 Modem接口 Meridian Call Center 呼叫處理中心 Meridian Link概況 物理層 LAPB 應(yīng)用層 LAPB 主計(jì)算機(jī) 排隊(duì)交換設(shè)備 APDUs [Application Messages] Unix V/86 Hardware硬件 S/W Meridian Link S/W 連接 計(jì)算機(jī) To Meridian 1 MLink console TCP/IP協(xié)議 TCP/IP TCP/IP TCP/IP 物理層 應(yīng)用層 通信協(xié)議 總體結(jié)構(gòu) Meridian Call Center 呼叫處理中心 Meridian Link概況 消息集 (部分 ) Host 主計(jì)算機(jī) Meridian 1 排隊(duì)交換設(shè)備 Requests 請求 Responses 應(yīng)答 Unsolicited Status 非請求狀態(tài) A. 計(jì)算機(jī)發(fā)出的電話功能請求 * 發(fā)出呼叫 * 應(yīng)答 * 釋放 * 轉(zhuǎn)移呼叫 * 會(huì)議 * 恢復(fù)原通話方 B. 話機(jī)功能請求 * 上班與下班 * 暫離席與返席 C. 計(jì)算機(jī)控制的話音郵箱功能 * 郵箱登錄、退出登錄 * 打開或關(guān)閉話音文件 * 播放 * 接收按鍵 * 轉(zhuǎn)接 * 各類計(jì)算機(jī)命令的回應(yīng)信息 * 呼叫進(jìn)程及狀態(tài)變化 來話到達(dá)座席 應(yīng)答指示 釋放指示 Meridian Call Center 呼叫處理中心 Meridian Link消息集 呼叫處理 Host 主計(jì)算機(jī) Meridian 1 排隊(duì)交換設(shè)備 Requests 請求 Responses 應(yīng)答 Unsolicited Status 非請求狀態(tài) Make Call Progress Answer Answer Response Release Release Response Initiate Transfer Answer Indication Complete Transfer Release Indication Initiate Conference Call Offered Complete Conference Call Abandoned Retrieve Original Route Request Route Call Route Call Response Give Ringback Give Ringback Response Give Silence Give Silence Response Give Music Give Music Response HostPBX 計(jì)算機(jī)到排隊(duì)機(jī) PBXHost 排隊(duì)機(jī)到計(jì)算機(jī) Meridian Call Center 呼叫處理中心 Meridian Link消息集 功能請求 /通知 Host 主計(jì)算機(jī) Meridian 1 排隊(duì)交換設(shè)備 Requests 請求 Responses 應(yīng)答 Unsolicited Status 非請求狀態(tài) Set Feature (ACD Login) Set Feature (ACD Login) Response Set Feature (ACD Logout) Set Feature (ACD Logout) Response Set Feature (Make Set Busy) Set Feature (Make Set Busy) Response Set Feature (Make Set In Service) Set Feature (Make Set In Service) Response Set Feature (NotReady) Set Feature (Not Ready) Response Set Feature (Ready) Set Feature (Ready) Response Set Feature Notification (Make Set Busy) Set Feature Notification (Make Set In
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