【正文】 originality is best ? Get your timing right ? Be spontaneous take advantage of the moment TraintheTrainer 52 Lesson 3 Concept: The End ? Summarize the key points – the objectives ? Make your final closing statement in such a way that your message is driven home. TraintheTrainer 53 Lesson 3: Enabling Objective Knowledge: Describe the elements for a successful presentation. Skill: Apply the elements for a successful presentation when delivering a training class. TraintheTrainer 54 Lesson 3 Concept: Successful Presentations ? You understand the needs of your trainees ? You know your subject ? You have planned your presentation ? You have rehearsed properly ? You are confident in manner and style ? You have effective classroom management skills TraintheTrainer 55 Lesson 3 Concept: Elements for Success ? Time management ? Practice ? Motivation ? Class climate TraintheTrainer 56 Lesson 3 Concept: Timing ? Start on time ? Be consistent with timing ? Track content periodically ? Develop contingency plan if the class is running early or behind ? Be flexible, but pragmatic TraintheTrainer 57 Lesson 3 Concept: Classroom Climate ? First impressions count ? Have course clearly identified ? Have your name prominently displayed ? Use trainees’ names ? Refer to trainees’ ideas and examples ? Maintain eye contact ? Thank them for attention and participation TraintheTrainer 58 Lesson 3 Concept: Motivation ? Be positive ? Set realistic goals ? Example enthusiastic behavior ? Practice makes “perfect” TraintheTrainer 59 Lesson 3 Concept: Practice ? PRACTICE, PRACTICE, PRACTICE… ? Do not be too formal ? Anticipate problems and have solutions ? Relax TraintheTrainer 60 Lesson 3 Concept: Making Training Stick Interpersonal Skills Patience Humor Sensitivity Enthusiasm Auditory Visual Kinesthetic TraintheTrainer 61 Lesson 3: Review ? Review Question 1: What are some of the basic considerations when preparing for a course? ? Review Question 2: Which presentation approach assures that the trainee will retain the most information from a learning experience? ? Review Question 3: The most important and essential aspect when preparing to present a course is to? TraintheTrainer 62 Lesson 4: Facilitation Skills TraintheTrainer 63 Lesson 4: Objectives Terminal Objective: Develop facilitation skills to monitor trainees’ participation, obtain feedback, and improve performance in the classroom. ? List the mon facilitation skills and their characteristics ? Describe the mon facilitation situations TraintheTrainer 64 Lesson 4: Enabling Objective Knowledge: List the four mon facilitation skills and their characteristics. TraintheTrainer 65 Lesson 4 Concept: Skill Types ? Attending ? Observing ? Listening ? Questioning TraintheTrainer 66 Lesson 4 Concept: Attending ? Present yourself in a manner that shows your interests in the topic and the trainees. ? Build rapport ? Communicate trainee value ? Note nonverbal behaviors TraintheTrainer 67 Lesson 4 Concept: Observing ? This skill helps you assess how well the training is being received. ? Observe their body language ? Evaluate and make the inference ? Adjust appropriately TraintheTrainer 68 Lesson 4 Concept: Listening ? This skill provides you the opportunity to verify the trainees’ understanding of the content. ? Listening also provides you the with the feedback on how the training is being received. ? Listen first for content and meaning ? Paraphrase if necessary for clarification ? Observe and use nonverbal cues ? Observe and use verbal cues ? Let them finish TraintheTrainer 69 Lesson 4 Concept: Questions ? Questions helps you determine: ? What the trainees already know ? How the training is being received ? Enable the trainees to assess their level of understanding ? Three skills associated with questions are: ? Asking questions ? Handling trainee answers to questions ? Responding to trainee questions TraintheTrainer 70 Lesson 4 Concept: Questions ? Open vs. Closed ? Open questions are phrased for a response that might facilitate discussion. Class controls answers. ? Closed questions are phrased for a specific answer. The trainer controls answer. ? Overhead vs. Direct ? Overhead questions are asked to the class as a whole. ? Direct questions are asked for participation or expert opinion. TraintheTrainer 71 Lesson 4 Concept: Questioning Tips ? Should be developed when developing your content ? Should be brief ? Should be at various difficulty levels ? Should seek to involve all trainees ? Should always restate and point out positives from responses TraintheTrainer 72 Lesson 4 Concept: Handling Answers ? Use positive reinforcement for correct answer ? Acknowledge the effort. ? Use positive or neutral acknowledgement for an incorrect answer. ? Respond in a fashion that maintains continuity and pace TraintheTrainer 73 Lesson 4 Concept: Responding to Questions ? Provide the answer ? Redirect the question ? Defer the question REMEMBER… The way you handle the question and answer process initially sets the tone and the environment for collaborative learning. TraintheTrainer 74 Lesson 4 Concept: Managing Discussions ? Discussion is an exchange of opinions and feelings. ? Listening is twothirds of a discussion. ? Opinions are neither right nor wrong. ? Everyone may contribute. ? A predetermined objective must be set. TraintheTrainer 75 Lesson 4: Enabling Object ? Knowledge: Describe four mon facilitation situations encountered within a training environment and how to manage them. TraintheTrainer