(new)華為onu常見(jiàn)故障處理流程及步驟(參考版)
2025-06-10 05:44本頁(yè)面
【正文】 如果沒(méi)有重復(fù)，可能是7750地址池的問(wèn)題，可聯(lián)系萬(wàn)旭或IT班劉雙喜處理。網(wǎng)址：:7001/ 點(diǎn)：清除用戶(hù)綁定，輸入賬號(hào)解綁?？山ㄗh更換ONU端口。駐地網(wǎng)寬帶業(yè)務(wù)除了前三步，要增加根據(jù)賬號(hào)判斷。yixingjiaotongjianshe_ma5620(config)interface h248 0yixingjiaotongjianshe_ma5620(configifh2480)display ifh248 state MGID 0 MG Description MG DomainName Protocol H248 Using H248 Version 1 Profile Negotiation Parameter Enable Profile index 6:ZTE_AGW/1(ZTE_AGW/1) Codetype Text Transmode UDP Call hold Timer(s) 60 CurrentHeartBeatGenerateTimer(s) 60 CurrentHeartBeatRetransTimes 3 CurrentHeartBeatRetransTimer(s) 60 MG signalling IP MG signalling Port 2944 MG media IP1 MG media IP2 MGC IP MGC Domain name MGC DNSIP MGC port 2944 Interface state Normal MIDType DOMAIN_NAME DeviceName Retrans Enable Standby MGC MGC Port : MGC IP: Standby MGC MGC Domain Name: 如果域名和對(duì)接的NGN平臺(tái)無(wú)誤的話(huà)，在ONU上ping一下NGN服務(wù)器地址，看能否ping通，無(wú)法ping通，檢查語(yǔ)音IP是否用重，語(yǔ)音VLAN業(yè)務(wù)流沒(méi)有做。CZwanghuxinxikejiONU01HWMA5612(config)display board 0 SlotID BoardName Status SubType0 SubType1 Online/Offline 0 H831CCFE Active_normal EP1A ASDA 1 H848ASNB Normal 2 H848ASNB Normal 3 4 H831EPFB Normal CZwanghuxinxikejiONU01HWMA5612(config)display board 0/1 Board Name : H848ASNB Board Status : Normal Port PortType PTPSrvState PTPAdmState 0 PSTN Normal NoLoop,NoTest 1 PSTN Normal NoLoop,NoTest 2 PSTN Normal NoLoop,NoTest 3 PSTN Normal NoLoop,NoTest 4 PSTN Normal NoLoop,NoTest 5 PSTN Normal NoLoop,NoTest 6 PSTN Normal NoLoop,NoTest 7 PSTN Normal NoLoop,NoTest 8 PSTN Normal NoLoop,NoTest 9 PSTN Normal NoLoop,NoTest 10 PSTN Normal NoLoop,NoTest 11 PSTN Normal NoLoop,NoTest 12 PSTN Normal NoLoop,NoTest 13 PSTN Normal NoLoop,NoTest 14 PSTN Normal NoLoop,NoTest 15 PSTN Normal NoLoop,NoTest （2）查看語(yǔ)音端口狀態(tài)，如果狀態(tài)不是StartSvc，可能ONU域名，語(yǔ)音IP等配置有問(wèn)題。如果有語(yǔ)音業(yè)務(wù)，需在OLT上看下有沒(méi)有做語(yǔ)音vlan的業(yè)務(wù)流，看下語(yǔ)音地址有沒(méi)有用重，在ONU上查看H248接口狀態(tài)（域名故障），語(yǔ)音RTP資源（硬件故障），及語(yǔ)音物理端口狀態(tài)（硬件故障）。如ONU數(shù)據(jù)無(wú)問(wèn)題，查看OLT上ONU的VLAN配置是否有未透?jìng)魃闲?，業(yè)務(wù)流沒(méi)有做的情況（一般不會(huì)有問(wèn)題，除非被誤刪除）（1）display vlan 1514 看vlan是否有透?jìng)魃闲校ㄈA為OLT上行口為0/17/0或0/17/1或0/18/0或0/18/1，看vlan是否有做該臺(tái)ONU的業(yè)務(wù)流（serviceport）。這說(shuō)明該集團(tuán)互聯(lián)網(wǎng)狀態(tài)正常。yiliankeji_ma5612(config)display serviceport all{ cr|sortbyK||K }: Command: display serviceport all SwitchOriented Flow List INDEX VLAN VLAN PORT F/ S/ P VPI VCI FLOW FLOW RX TX STATE ID ATTR TYPE
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