【正文】
s expressions and find his(6) ______●Giving a (7)________of what the person has said●Confirming that the person gains (8)_______from speaking his thoughts(9)__________A difficult person will be easier to (10)____with if understanding is achievedCommentYou may unlock the doors to difficult people39。re making an effort to understand pletely. This increases possibility of gaining cooperation from him. Having listened carefully,you39。ve missed something,he can fill in the details(細(xì)節(jié)). Second,you39。re listening carefully and that you think what he is saying is important. Having heard what he has to say,the next step is clarifying. At this point,you start to gather information about what is being municated. Ask same open-ended questions,which will allow you to figure out what intention he is hoping to satisfy. The fourth step is to summarize(概括) what you39。s been said,it39。re listening an