現(xiàn)代物流概論3-資料下載頁(yè)
2025-01-08 00:25本頁(yè)面
【正文】 – 成本（完成特定運(yùn)作目標(biāo)發(fā)生的真實(shí)成本） – 客戶服務(wù)（產(chǎn)品可得性、一致性、速度等） – 生產(chǎn)率 – 資本效率（物流設(shè)施、設(shè)備、和存貨的利用率） – 質(zhì)量（完美訂貨） ?外部績(jī)效衡量 – 客戶感覺(jué)衡量 – 行業(yè)最佳標(biāo)準(zhǔn)（ Benchmarking) 2023/1/23 36 物流整體的績(jī)效衡量 按照每個(gè)客戶的要求來(lái)測(cè)量物流的質(zhì)量 ? 供應(yīng)周期（從客戶發(fā)出定單到收到貨物 /服務(wù)為止） ? 訂單完成的正確性和完整性（數(shù)量和質(zhì)量） ? 滿足每個(gè)客戶需要的成本 ? 庫(kù)存的水平 ? 信息系統(tǒng)的正確性和及時(shí)性（訂單的狀態(tài)、庫(kù)存的狀況、運(yùn)輸中的追蹤等） ? 物流的總成本（訂貨成本、庫(kù)存成本、財(cái)務(wù)成本、運(yùn)輸成本、倉(cāng)庫(kù)成本） 2023/1/23 37 A good performance measure: Description: Is quantitative The measure can be expressed as an objective value. Is easy to understand The measure conveys at a glance what it is measuring and how it is derived. Encourages appropriate behavior The measure is balanced to reward productive behavior and discourage game playing. Is visible The effects of the measure are readily apparent to all involved in the process being measured. Is defined and mutually understood The measure has been defined by and/or agreed to by all key process participants (internally and externally). Enpasses both outputs and inputs The measure integrates factors from all aspects of the process measured. Measures only what is important The measure focuses on a key performance indicator that is of real value to managing the process. Is multidimensional The measure is properly balanced between utilization, productivity and performance, and shows the tradeoffs. Uses economies of effort The benefits of the measure outweigh the costs of collection and analysis. Facilitates trust The measure validates the participation among the various parties. 物流質(zhì)量評(píng)估的標(biāo)準(zhǔn) 2023/1/23 38
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