vp,contactcenteroperation崗位說明書-資料下載頁
2025-05-13 22:39本頁面
【正文】 e callcenter operations KPI and seek improvements in these areas against world benchmarks.? To be responsible for property needs to cope with expansion needs.? All? Cost per seat? Internal customer satisfaction? External customer satisfaction? Staff attrition ? Operational KPI achievements操作層面管理類? 參與制定本部門的組織機(jī)構(gòu)、職位編制和職責(zé)分工? 參與下屬員工的招聘、任免、考核、晉升和調(diào)配，以建立、領(lǐng)導(dǎo)及激勵(lì)高效團(tuán)隊(duì)? 負(fù)責(zé)部門日常工作管理，監(jiān)督檢查本部門人員遵章守紀(jì)及工作落實(shí)情況? 解決部門內(nèi)工作協(xié)調(diào)和人員溝通，營(yíng)造良好工作氛圍全部部分內(nèi)部滿意度新員工試用期流失率
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