【正文】 的客我關(guān)系。這樣的安排比較寬松，既可以在工作量大的情況下分配為一人收銀，一人登記推銷，另一人負(fù)責(zé)其他服務(wù)和聯(lián)系工作。我認(rèn)為只有注重細(xì)節(jié)，從小事做起，從點(diǎn)滴做起，才會(huì)使我們的工作更為出色。在發(fā)現(xiàn)優(yōu)點(diǎn)的同時(shí)，我認(rèn)為酒店也存在一些問(wèn)題，比如客人來(lái)到酒店開(kāi)房入住時(shí)，不是酒店的會(huì)員，就不能享受酒店的會(huì)員價(jià)格。對(duì)待客人能夠禮貌熱情，友善微笑，對(duì)提出問(wèn)題和推薦能夠耐心解答和虛心理解，并及時(shí)與相關(guān)單位用心協(xié)調(diào)和解決，妥善處理大大小小的客人投訴，得到了廣大客人的好評(píng)。在酒店實(shí)習(xí)期間，曾有一段時(shí)光，我發(fā)現(xiàn)自我的想法和觀點(diǎn)是如此的幼稚，但是之后我就慢慢放開(kāi)了。前臺(tái)的工作主要分成接待、客房銷售、入住登記、退房及費(fèi)用結(jié)算，當(dāng)然，這當(dāng)中也包括了為客人答疑，幫客人處理服務(wù)要求，電話轉(zhuǎn)接，taxi外叫服務(wù)及飛機(jī)票訂票業(yè)務(wù)?？刂坪棉k公用品，用好每一張紙、每一支筆。四、思考如何彌補(bǔ)同事及部門(mén)工作的失誤，保證客人及時(shí)結(jié)帳，令客人滿意。半年時(shí)光里我學(xué)到了好多，客人永遠(yuǎn)是對(duì)的這句服務(wù)行業(yè)周知的經(jīng)營(yíng)格言，在那里被發(fā)揮到了極致。從而留下深刻的良好印象!并且，也有利于我們自身的形象和修養(yǎng)的提高。所以在日常工作中，我盡自己最大力去認(rèn)真負(fù)責(zé)的做好每一項(xiàng)工作，積極主動(dòng)的學(xué)習(xí)更多的專業(yè)知識(shí)，從而加強(qiáng)自己的業(yè)務(wù)技能水平。（ ■）第二篇：酒店前臺(tái)工作總結(jié)酒店前臺(tái)工作總結(jié)某酒店前臺(tái)工作總結(jié)how does downstage job summary keep the public house? the individual thinks, when the hotel is writing the job to sum up downstage, answer around move service, smile these two is much more profitless to say, have a public house below downstage job sums up model essay, offer reference the school graduation es guesthouse of abroad sea xixi works, acplish downstage clerk from clerk of a guest room, until rise for old hall assistant manager, acquired the knowledge that does not have on book more very is mebelow the job summed up first half of the year 2014: serve as the window of the hotel downstage, it is the first impression that the hotel gives a all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and , pay close attention to guest be fond the guest walks into a hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about accurate without the full name that speaks a guest by accident and post, this are very important, guest met what experience his for this respect and be taken gather the information such as be fond of of the guest’s habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience accident ，provide personalized the guest deals with formalities, we can care a guest more, ask a guest more, if be nonlocal guest, can explain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of the wards needs to await a few minutes, do not let a guest standing at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate further can make guest much portion sweet, a variety of disfort that also can eliminate guest to be encountered in the place in the also is the most important, the smile municating a process with the guest, want to pay attention to ceremony courtesy，when chatting with the guest, lower one’s head and often staring at a guest continuously is clodhopping, should maintain with the guest timeinterval ground exchanges a to listen attentively to the guest’s opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the a guest to want to smile, special when offerring criticism to us when the guest, we must maintain smile, guest anger is again gre