【正文】 題的知識提供能力，“金鑰匙”就是典型，也是我在這次實習中關(guān)注的，滿意加驚喜，完成不可能完成的任務(wù)。這種轉(zhuǎn)換可能會有一些難度。除通宵班為一人外，早班和中班都各有三人擔當。溝通能使客人多一份溫馨，也能消除賓客在酒店里所遇到的種種不快。一、關(guān)注賓客喜好當客人走進酒店時，要問好，稱呼客人時，是熟客就要無誤地說出客人的姓名和職務(wù)，點十分，賓客會為此感受到的受到了尊重和。前臺的工作主要分成接待及客房銷售，登記入住，退房及費用結(jié)算，客人答疑及服務(wù)要求處理，電話轉(zhuǎn)接，taxi外叫服務(wù)及飛機票訂票業(yè)務(wù)。重新規(guī)劃從客人退房到置ok房的流程，盡量吸取客房和前臺兩方面服務(wù)員的實際經(jīng)驗，做出最有效率的操作流程和責任分工。沒有豐富的接待經(jīng)驗，對業(yè)務(wù)不熟悉，使自己在實操中明顯有工作效率較低的缺點，操作起來也略顯生硬。前臺作為酒店的門面，是最先對客人產(chǎn)生影響并做出服務(wù)的部門。二、實習崗位用餐區(qū)服務(wù)三、實習過程和內(nèi)容首先是人事部對我們實習生及新來員工進行培訓，培訓的主要內(nèi)容是1基本概況以及企業(yè)文化。對于學習完全失去了激情，對于未來充滿著迷茫。我記得每天經(jīng)理來上班就會問ricky（譚佩）在哪里，我還記得我們部門的hostess 經(jīng)常把我從pantry里面叫回吧臺。由于前車之鑒，我并沒有由于挨罵而變得很消沉，而是將他罵我當作一種鞭策。xxx酒店則定位為xx島最奢華優(yōu)雅的酒店之一，擁有518間寬敞舒適的客房及套房。在這近半年時間里，我發(fā)現(xiàn)要想走出學校步入社會擁有一份工作，首先要做的就是端正自我的心態(tài)，擁有一個社會人該有的心態(tài)。實習到此刻將近結(jié)束了，這是一段令人難忘的日子，有欣喜，有歡樂，有苦澀，有難過，這樣那樣的感觸真的無法用一言兩語寥寥概括。在培訓中，我將過去了解的和不了解的都重新的向著老師培訓了一遍，在這次的培訓中，我發(fā)現(xiàn)了自己在工作中的諸多問題，從基礎(chǔ)的學習中，我重新的糾正這這些錯誤，好好的改正了自己的問題。酒店前臺實習總結(jié)7前臺作為酒店的第一接待部門，是最先對客人產(chǎn)生影響并做出服務(wù)的部門。根據(jù)消費心理學的相關(guān)內(nèi)容，我們知道，有秩序的環(huán)境，會給人以質(zhì)量的提高感，有優(yōu)越感，自然會加深對經(jīng)營單位的好感，這個時候再配合以優(yōu)質(zhì)的客房服務(wù)，酒店在客人眼中的地位會迅速提升。畢業(yè)實習給了我很多的啟示，那就是不去親身實踐，不去實習，那么是什么也學不到的，這就是我們一直以來要做的事情，這就是我們不斷的進步得到的感嘆。而且還可以緩解收銀的壓力，讓收銀可以做到頭腦清明，不出錯。以后的兩年，我還將繼承在學校中學習，因為下一階段的學習也跟這份實習工作相關(guān)，所以，也為我日后的學習奠定了一定的基礎(chǔ)。當然，時刻以誠待人，同樣大家也會以誠待你。在這一點上，過來的一個月做得不夠好，我過于同情學生的“難處”，批假的尺度過于寬松，今后一定改進。同時對于我們自身學習這個專業(yè)且今后打算從事這個行業(yè)的人還說也產(chǎn)生了無窮的動力，壓力，對于我們今后從事這個行業(yè)的發(fā)展前途更是清醒了一步，明白了許多！起初的適應(yīng)階段由于南北方這種客觀的氣候，經(jīng)濟，生活，人口素質(zhì)等一系列外界因素的干擾，對那里的吃飯?zhí)貏e的不習慣，氣候的炎熱，飲食的不適，再加上工作的起步和對酒店環(huán)境及同事的陌生，出現(xiàn)了近半個月的適應(yīng)和調(diào)整過程，這也是向我們發(fā)起挑戰(zhàn)，考驗我們毅力的時候，但同學之間的互相鼓勵，酒店領(lǐng)導對我們的關(guān)心使我鼓足了干勁，化磨難為動力一步步的走來，戰(zhàn)勝困難和挑戰(zhàn)的信心和力量，領(lǐng)導的耐心教導，同事的熱情幫助無不在激勵著我，鼓舞著我，尤其是發(fā)自內(nèi)心的那種想及早進入社會的心情是我適應(yīng)酒店，習慣生活，努力學習的動力源泉。我學會了如何做好一間客房，如何使客房變的整齊干凈。讓我提前接觸了社會，認識到了當今的就業(yè)形勢，并為自己不久后的就業(yè)計劃做了一次提前策劃。而且還可以緩解收銀的壓力，讓收銀可以做到頭腦清明，不出錯。讓學生自己管理自己，表彰先進、批評后進，加強勞動紀律管理力度，力爭有顯著提高。但是仍然有不可小視的問題，曠工、遲到、早退、溜崗、睡崗等現(xiàn)象都不同程度的存在，這些都是與實習實訓格格不入的。語言方面。要說的是，現(xiàn)在酒店的前臺的薪水一般都是底薪加提成的，也就是說，入住的客人多，自己的工資也高，這算是鼓勵大家埋頭苦干，加班加點也愿意堅持的動力所在。雖然這件事錯不在我們，因為有他自己的簽名確認單，但是，大廳經(jīng)理還是讓我們認錯，并退還機票錢。重新規(guī)劃從客人退房到置ok房的流程，盡量吸取客房和前臺兩方面服務(wù)員的實際經(jīng)驗，做出最有效率的操作流程和責任分工。最重要的是，這樣的工作方式，可以很快讓新人獲得經(jīng)驗，在工作量小的時候由帶班同事指導，工作量大的時候又可以更多的吸收經(jīng)驗，迅速成長。抓住這個機會，我繼續(xù)在工作過中努力，很快熟練了前臺接待的工作。通過三個月在前臺的學習，我學會了很多關(guān)于酒店前臺的知識。當然，不可否認，有競爭才有動力，有競爭才會有發(fā)展。另外，前臺作為客人最能夠直接接觸的部門，很多時候，客人的要求并不會針對對應(yīng)的部門提出，而是選取他們最容易接觸到的部門——前臺。應(yīng)聘到xxx酒店距今已經(jīng)有了近半年的時間，轉(zhuǎn)眼實習也即將宣告結(jié)束。也是這個錯誤讓經(jīng)理對我基本上是徹底的失望了，我的工作崗位也因為這一次從酒吧服務(wù)員轉(zhuǎn)到了看自助餐。在學校時因為對于課程沒有興趣所以就想以后不從事酒店業(yè)，一開始心態(tài)就不對，認為實習只是學校課程設(shè)計的一個環(huán)節(jié)而已。我們的工作主要就是為客人倒上咖啡或者茶和幫助客人把吃完食物后所空下來的盤子收走。培訓每天的任務(wù)就是跟著師傅在前臺操作，遇到新的情況師傅都會講解，操作流程師傅也會講，忙的時候就幫忙打下手，從旁學習如何和陌生的客人溝通、如何站在客人的角度為他們訂房、如何報房價、如何接聽客人的電話等，并且每天留一定時間跟著師傅學習新的東西，然后抽空記憶。丁山花園大酒店南京丁山花園大酒店座落在丁山之上，是歷史古城南京中的一座優(yōu)雅酒店，在六朝古都南京的中心商務(wù)區(qū)，綠樹環(huán)抱的自然環(huán)境和美輪美奐的內(nèi)部氛圍，造就了一個融合商務(wù)與度假于一身的豪華酒店和服務(wù)式公寓。因此，我提出，一定要把現(xiàn)有的電子房態(tài)顯示監(jiān)控系統(tǒng)良好的有效的利用起來。所以，必須解決這樣的問題，一人一崗位，這樣的管理方法在很多世界知名酒店早很多年已經(jīng)開始應(yīng)用了，傳到國內(nèi)也有一段時間了。我，注重細節(jié)，從小事做起，從點滴做起，才會使的工作更為出色。第一篇：英文版：酒店前臺實習總結(jié)My Internship LifeSeven days Changtai Hotel Management Co., Ltd.【abstract】The essay is a record for my internship life and my feelings getting from the internship is a transition from a student to a this stage, you must give up something and learn how to do so that you will really work I was working at the position of reception, I learnt it was very important to be a person of professional though the pany is strange to you, you must learn to adapt and make use of the environment to create a higher jobs must be filled with pressure and difficulties, if you are clever and strong enough, you could overe all the yourself and Work will bee the one who will carry a letter to matter what we will get from the first job, it must influence my life believe I can do what I want will be a person that I want to be.【keywords】work experience, internship life The sixth month, as beautiful as a flower, was painful for hadn’t noticed that the flowers gradually began to day that I had to leave was that day on, my life was was a sunny panies held job fairs to recruit the classmates were preparing to interview the jobs that they best friends and I made our minds to interview the reception, which was offered by the sevenday reason why we chose the hotel was that it had two days official holidays in a could spent the days in studying and the other hand, the pany provided free dormitory for last, we succeed and the pany allowed us to go to work at the next experience interested in your work The first week, we were arranged in the training team, we had to strengthen the enthusiasm to study because we didn’t have knowledge of the hotel at manager made an order that we must understood all the processes, especially at the part of Reception were separated with two group was responsible for the market and the other was responsible for the the first day, I was required to grasp the meaning of the running rules of the learning it, I found it that the hotel was the first China Hotel that operated on the USA the same with it, it also had many advantages that other hotels couldn’t pared with, such as Fuel pump、Packet towel、Bedtime milk、Soundproofing strip and so all the items mentioned above, I felt more and more excited about the week later, Due to the absence of the reception, our manager wished that I could take on the she taught me how to handle V4 system and deal with some important things, for example, answer the phone、arrange the room、call awake at the specified time、deposit the luggage and so procedure should be cared about a the monitors of our team, I was responsible for the studying of others, if they had difficult problems, I would give a hand to we studied hard enough, we believed, could we achieve our Difficulties make you fly freely Things weren’t always what we seem, my partners usually made varied mistakes, as the result of it, my boss always shouted at thought it was my , I thought it was a chance because we could discover the didn’t think it was right that we would succeed without any like a story saying: A cocoon struggled to force its body through the pupa, but it seemed to stop making any progress, so a human decided to help the took a pair of scissors and snipped off the butterfly then emerged its body was swollen and its wings were too small,