【正文】 : Sales Service, Parts Excellence Customer Satisfaction /Loyalty Life Cycle Management Sustaining Profits Nontechnical Training Technical Hotline Technical Field Force Concern Definition PreApproval Technical Training Technical Development Warranty Analysis Warranty Assessment Warranty Training Warranty Process Improvement Warranty Audits 零售網(wǎng)絡(luò)解決方案 March 10, 2023 Company Presentation 13 提升服務(wù)質(zhì)量與客戶滿意度 經(jīng)銷商解決方案 技術(shù)解決方案 索賠解決方案 目標(biāo) : 提升經(jīng)銷商績效 提供技術(shù)專長 減低索賠成本 技術(shù)平臺 MSXI 服務(wù)內(nèi)容 卓越的銷售、服務(wù)和零配件 客戶滿意度 /忠誠度提升 銷售管理 如何維持盈利水平 人員培訓(xùn)（非技術(shù)環(huán)節(jié)） 技術(shù)咨詢熱線 現(xiàn)場技術(shù)人員支持 故障確認(rèn) 預(yù)先審批 技術(shù)培訓(xùn) 技術(shù)改進(jìn) 保修分析 保修評估 維修人員培訓(xùn) 流程改進(jìn) 保修審核 Set the Base New Vehicles Sales Used Vehicles Sales Fleet Vehicles Sales Acc. Sales Service Upgrade Bodyshop Upgrade Parts Upgrade Performance based standards set – implement – measure – monitor – report Grow Customer Lifecycle Management (C L M) Sustain Service Sustain Profitability (SSP) Sales Revenue Optimization (New Used Cars / Accessories) 4/16/2023 Corporate Presentation 14 MSXI Dealership Solutions Modular Approach 設(shè)定基礎(chǔ) 新車 銷售 二手車 銷售 車輛 批售 精品附 件銷售 服務(wù)升級 鈑噴 升級 配件 升級 績效基礎(chǔ)標(biāo)準(zhǔn) 設(shè)定 – 實施 – 測量 – 監(jiān)控 – 報告 增長 客戶生命周期管理 (C L M) 保持 服務(wù)持續(xù)盈利 (SSP) 銷售收入優(yōu)化 (新車及二手車 / 精品附件 ) 4/16/2023 Corporate Presentation 15 MSXI 經(jīng)銷商解決方案 模塊方式 MSXI Proposal Confidential 16 MSXI Sales Process experience 8 step sales process improvement process Delivered through a 6 step indealership implementation process (at 600 dealers worldwide) Web based lead management system (ability to look at individual dealer and total wor