【正文】 isco helps panies turn that change into a petitive advantage, by helping them bee agile. Cisco is the worldwide leader in working for the Inter. 37Cisco Connection Online Full service EC site? Focus on customer relationship? Allow customers to locate,configure, and order exactly right products without traditional sales and marketing expenses (70% support through web)? Using software agents: Configuration Agent, Pricing Agent, Lead Times Agent, Status Agent, Invoice Agent, Service Order Agent, Contract Agent, Upgrade Agent, Notification Agent, IPC Extract Agent? Process orders $10 million per day, save $268 million a year38Cisco’s Full service? 客戶在 Cisco公司的網(wǎng)上下訂單以后， Cisco同時(shí)在后臺(tái)連接到 Fedex公司的信息系統(tǒng)，把運(yùn)輸?shù)闹噶畎l(fā)給 Fedex， Fedex則根據(jù)這些指令及時(shí)將客戶的訂購(gòu)產(chǎn)品送貨上門(mén)。當(dāng)戴爾公司贏得一家有 400百人以上的企業(yè)客戶時(shí)，它就為那家客戶建立首頁(yè)。至盡，公司已擁有2133商店、 469家山姆會(huì)員商店和 248家購(gòu)物廣場(chǎng)，遍布美國(guó)、墨西哥、加拿大、巴西、阿根廷、南非、印尼、中國(guó)等地。（五）推進(jìn)管理信息化是增強(qiáng)企業(yè)市場(chǎng)競(jìng)爭(zhēng)力的客觀需要，是企業(yè)參與國(guó)際競(jìng)爭(zhēng)的重要條件。35通訊支持(COMMUNICATIONS SUPPORT)配銷中心 (DC)供應(yīng)商支付供應(yīng)商WALMART 總部財(cái)務(wù)(FINANCING)衛(wèi)星通訊零售商店P(guān)OS數(shù)據(jù)(Pointofsale data)組織學(xué)習(xí) (Organizational Learning)視訊聯(lián)接（VIDEO LINK）POS數(shù)據(jù)(Pointofsale data)WALMART 供應(yīng)鏈 Partner 36Cisco39。s leading direct puter systems pany, with 36,500 employees in 34 countries around the globe. Dell bold concept—direct customer contact—has made Dell one of the most successful panies of the 1990s. 28應(yīng)用案例 —— 戴爾計(jì)算機(jī)公司 ：直銷與個(gè)性化服務(wù)的典范? 向企業(yè)銷售 :5,000家美國(guó)公司服務(wù)的 “首頁(yè) ”計(jì)劃。34WallMart沃爾 馬特：成功之道在于理念和手段? 理念：創(chuàng)始人沃爾頓先生倡導(dǎo)的盡量降低經(jīng)營(yíng)成本，實(shí)行低價(jià)銷售。44 “ 信息化是我國(guó)加快實(shí)現(xiàn)工業(yè)化和現(xiàn)代化的必然選擇。總部的計(jì)算機(jī)系統(tǒng)與 16個(gè)發(fā)貨中心以及 1000多家商店連接，做到即時(shí)銷售，大大壓縮產(chǎn)品時(shí)間成本，減少庫(kù)存風(fēng)險(xiǎn)，加速資金周轉(zhuǎn)。輸入 處理 輸出控制9基于計(jì)算機(jī)的信息系統(tǒng)（ CBIS）Communications Media and Networking Support Programs and Procedures End User and IS Specialists Data and Knowledge Bases Machines and Media Control of System Performance Storage of data resourcesProcessing data into information Input of data resources Output of information products Data ResourcesHardware ResourcesNetwork ResourcesSoftware Resources People Resources Resources and Activities 10Information Technology? Using (puter) technology to implement the information pieces of business processes? Results in faster, cheaper, more reliable processesIT is not only about puters? Successful IT solutions are a bination of–strategy–technology–anization–peopleMIS, IS, IT? Functional MIS? Management of Information Systems? IS IT13IS職業(yè)道路程序員 /分析員系統(tǒng)分析員管理入門(mén)項(xiàng)目領(lǐng)導(dǎo)程序員主管主任（ CIO）數(shù)據(jù)庫(kù)分析員系統(tǒng)程序員硬件 /