【正文】 curate information. Also, selfservice is a way for employees to provide accurate information to the pany about themselves.‖ Dave Stevens Associate Director, Global Information Technology ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 37 Workplace, CRM, SCM, BI “ Good Food Good Life” Nestl233。 ? Osram Sylvania ? Philipp Morris ? Gillette ? Sony Service Industries ? Bertelsmann ? Canada Post Corp. ? CTT Correios ? ? Fiducia ? HUBWOO ? Logic Achart ? Software Logistics ? T252。 Relate” Market place Single Sign on R/3 FI LO HR CRM KM B2B SEM APO BW CFM open Inter standards R/2 Partner SAP internal external Other InterServices Cock pits NonSAP Named Users SAP Named Users inside Potentially nonSAP Named Users Other Systems Legacy System ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 20 The Pervasive Computing Waves handheld smart 2022 2022 2022 2022 invisible From the handhelds of the present to the invisibles of the future – SAP is always prepared ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 21 Redefining Enterprise Portal Solutions Enterprise Portal Platform Business Intelligence Platform Open architecture Open data warehousing platform Java and .Net support XMLbased meta data exchange Portal builder OLAP iView technology Multidimensional information models Content management Web and adhoc Reporting Retrieval and classification Analytical Applications platform Unification Role management Platform Content Yahoo! content Generic iViews Business Applica tions Roles, Worksets, Cockpits, Industry Solutions Sets Unifiers Reports KPIs Business content Data models Supplier Employee Partner Customer People ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 22 mySAP Workplace Enterprise Portal ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 23 Key Capabilities of a Complete CRM Solution Who Sales Service Marketing Executives What Service Transact Fulfill Engage Customer Interaction Cycle Which way Inter Mobile Telephony How Operational Collaborative Analytical Workplace ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 24 Marketing Sales Service mySAP 客戶關(guān)系管理解決方案內(nèi)建主要功能領(lǐng)域 Mobile Sales Mobile Service Telesales Teleservice Inter customer selfservice Inter sales Inter marketing Campaign Inter Telephony Mobile Telemarketing ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 25 Mobile Workplace – Roles and Applications Handheld Service Mobile Procurement Handheld Sales Travel Expenses Travel Reservations Leave Requests Customer Alerts Sales Reports Karen John Susan Service Technician Sales Manager Procurement Manager Mini Apps / Mobile Applications User Roles ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 26 Scenario ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 27 Top 10 Sales Pipeline ? Top 10 Pipeline Projects (Status A, B, C, D) ? By period or annual total ? Subsidiary column can be added ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 28 Top 10 Messages by Installation ? Top 10 Customer Messages by Installation in current week ? Includes Systems with Status D, T, P ? Switch between Only Status P and All Status ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 29 Agenda 議程 ? SAP Today, 今日的 SAP 速寫 ? Value Proposition ? SAP Mobile Business Portal amp。 Relate and unification platform SAP and TopTier a perfect fit ? Complementary offering ? Longstanding partnership with SAP ? Key technologies already integral part of SAP offering SAP Portals ? Comprehensive enterprise portal platform ? Integrating all major applications ? Open partnering strategy TopTier exhibits the most vision… Gartner “ ? SAP AG 2022, European SAPMicrosoft Congress 2022 (Sesar) 9 SAP Partners with Yahoo! Yahoo! ? 185 million people each month worldwide ? 900 million hits per day ? 65 % business users ? Str