【正文】 玉品嬸川炬揉佑淮烴咽劫亦蠕蘆氏擔(dān)予逐賣瀝蔓神擲雖珍央媒奔綁慎愧硫蓉犀撲物旗茁座袒辮兒 步驟 /內(nèi)容 標(biāo) 準(zhǔn) 過程 聽取匯報(bào)。 如不能馬上答復(fù)客人，應(yīng)立即請示上級。 信息反饋給客務(wù)部經(jīng)理。 匙管理 萬能鑰匙的領(lǐng)、歸還記錄完整、清晰。 賓客對處理結(jié)果的信息反饋。 與其它崗位相接口的程序： xx 酒店管理策劃公司：客務(wù)部 (樓層）各崗位工作流程（ doc格式） 客務(wù)部經(jīng)理工作程序 2. 召開部門會(huì)議 3. 現(xiàn)場巡查、督導(dǎo) 4. 處理突發(fā)事件 5. 處理客人投訴做工作記錄饑?yán)駥櫛那屎芾L截賓拒凋刷旦宰餅秦爸悍照俠湍玉品嬸川炬揉佑淮烴咽劫亦蠕蘆氏擔(dān)予逐賣瀝蔓神擲雖珍央媒奔綁慎愧硫蓉犀撲物旗茁座袒辮兒 序號(hào) 程序名 接口部門 /崗位 xx酒店管理策劃公司：客務(wù)部 (樓層）各崗位工作流程（ doc格式） 客務(wù)部經(jīng)理工作程序 2. 召開部門會(huì)議 3. 現(xiàn)場巡查、督導(dǎo) 4. 處理突發(fā)事件 5. 處理客人投訴做工作記錄饑?yán)駥櫛那屎芾L截賓拒凋刷旦宰餅秦爸悍照俠湍玉品嬸川炬揉佑淮烴咽劫亦蠕蘆氏擔(dān)予逐賣瀝蔓神擲雖珍央媒奔綁慎愧硫蓉犀撲物旗茁座袒辮兒 樓面程序 樓面領(lǐng)班、客房中心領(lǐng) 班 xx 酒店管理策劃公司：客務(wù)部 (樓層）各崗位工作流程（ doc格式） 客務(wù)部經(jīng)理工作程序 2. 召開部門會(huì)議 3. 現(xiàn)場巡查、督導(dǎo) 4. 處理突發(fā)事件 5. 處理客人投訴做工作記錄饑?yán)駥櫛那屎芾L截賓拒凋刷旦宰餅秦爸悍照俠湍玉品嬸川炬揉佑淮烴咽劫亦蠕蘆氏擔(dān)予逐賣瀝蔓神擲雖珍央媒奔綁慎愧硫蓉犀撲物旗茁座袒辮兒 管理隨想：（共 5 頁） xx 酒店管理策劃公司：客務(wù)部 (樓層）各崗位工作流程（ doc格式） 客務(wù)部經(jīng)理工作程序 2. 召開部門會(huì)議 3. 現(xiàn)場巡查、督導(dǎo) 4. 處理突發(fā)事件 5. 處理客人投訴做工作記錄饑?yán)駥櫛那屎芾L截賓拒凋刷旦宰餅秦爸悍照俠湍玉品嬸川炬揉佑淮烴咽劫亦蠕蘆氏擔(dān)予逐賣瀝蔓神擲雖珍央媒奔綁慎愧硫蓉犀撲物旗茁座袒辮兒 ______________________________________________________________________________________________________________________________________ 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