【正文】 ..............................43. 選擇待執(zhí)行的退貨操作 ...................................................................43. 編輯付款明細信息 ...........................................................................444 / 82. 帳戶查詢 ...............................................................................................448. 退貨管理 .........................................................................................................45. 退貨信息 ...............................................................................................45. 退貨執(zhí)行 ...............................................................................................46. 退貨單執(zhí)行退款 ...............................................................................47. 退貨賬目 ...............................................................................................479. 服務(wù)反饋 .........................................................................................................48. 服務(wù)任務(wù) ...............................................................................................48. 服務(wù)跟蹤 ...............................................................................................50. 對象挖掘 ...............................................................................................50. 對象挖掘 ...........................................................................................51. 關(guān)懷建議 ...............................................................................................52. 反饋受理 ...............................................................................................53. 反饋處理 ...............................................................................................54. 知識管理 ...............................................................................................5510. 售后服務(wù) .........................................................................................................57. 產(chǎn)品檔案管理 .......................................................................................57. 產(chǎn)品檔案列表 ..............................................................................57. 編輯產(chǎn)品檔案信息 ......................................................................58. 產(chǎn)品維修報告 ..............................................................................58. 維修登記管理 .......................................................................................59. 維修報告查詢 .......................................................................................60. 回訪對象挖掘 .......................................................................................6011. 維修訂單 .........................................................................................................61. 維修訂單管理 .......................................................................................61. 維修訂單執(zhí)行 .......................................................................................625 / 82. 維修訂單列表 ..............................................................................62. 維修訂單執(zhí)行 ..............................................................................62. 維修訂單執(zhí)行收款編輯 ..............................................................63. 維修報價管理 .......................................................................................63. 維修報價單列表 ..........................................................................6312. 分析決策 .........................................................................................................65. 銷售漏斗分析 .......................................................................................65. 銷售情況分析 .......................................................................................66. 銷售時間分析 ..............................................................................66. 產(chǎn)品銷售分布 ..............................................................................66. 銷售構(gòu)成分析 ..............................................................................67. 銷售競爭分析 ..............................................................................67. 銷售失敗分析 ..............................................................................67. 銷售費用分析 .......................................................................................67. 市場活動分析 .......................................................................................67. 員工業(yè)績分析 .......................................................................................67. 客戶代理分析 .......................................................................................68. 服務(wù)維修分析 .......................................................................................68. 客戶反饋分析 ..............................................................................68. 客戶維修分析 ..............................................................................6813. 系統(tǒng)設(shè)置 .........................................................................................................69. 職位權(quán)限設(shè)置 .......................................................................................69. 企業(yè)標準設(shè)置 .......................................................................................71. 任務(wù)狀態(tài)定義 ..............................................................................71. 進程動作定義 ..............................................................................72. 屬性定義 ......................................................................................73. 其他定義 ......................................................................................756 / 82. 日歷設(shè)置 ...............................................................................................76. 員工客戶分配 .......................................................................................77. 選擇人員 ......................................................................................78. 客戶授權(quán) ......................................................................................79. 審批流程 ................................................................