【正文】 irm/state the nature of the confidentiality the interviewee can expect – Establish if a petitive situation exists ? Confirm the length of the interview ? Respond to questions or concerns 49 來自 中國最大的資料庫下載 Monitor the progress of the interview against your schedule always leave enough time to properly close the interview ? Plan in advance how to close each interview: – Summarize any agreed upon actions or next steps – Obtain names of other key individuals to contact – Arrange to obtain any unfamiliar documents referenced – Express gratitude – Schedule followup interview if required。s major practice groups, petencies, and specialty practices Promote Capabilities ? Maintain positive relationships with client staff with key information or resources ? Proactively understand and consistently meet or exceed all client expectations ? Establish firm’s reputation with client personnel ? Develop relationships with client managers that yield petitive insights, market intelligence Build Client Relationships ? Author major portions of successful written proposals (., problem structuring, credentials) ? Identify and preliminarily scope promising followon project sales opportunities ? Develop petitive insights (., with respect to petitors and key buying influences) for potential followon work ? Assume “front to back” ownership of proposal materials Generate Projects Do the Work Develop Staff Market the Firm 13 來自 中國最大的資料庫下載 Level 3s serve critical roles in team development, resource management, problem solving, and results munication Responsibilities Develop Staff Market the Firm Do the Work: Level 3 Roles Do the Work ? Implement team building activities ? Seek and respect input from team members ? Proactively support teammates ? Manage assigned client staff and/or PwC consultants ? Identify potential team members with relevant skills amp。 Responsibilities of a Consultant ? Project Overview – Framework – Table discussions “Consultant Critical Success Factors/Behaviors …” ? Break ? Data Gathering amp。 coaching 4. People program participation 1. Productivity 2. Financial management 3. Revenue generation 4. Knowledge management Adding value to our Clients Adding value to our Firm Adding value to our People 1. Project results 2. Client relationships 3. Innovation FY20xx version MBA Introductory Training The Art of Consulting (102400) Project Overview 18 來自 中國最大的資料庫下載 Let’s look more closely at the set of roles and responsibilities associated with “Do the Work” ... Mobilization Situation Assessment Solution Development Implementation Planning Learning PHASES OF TYPICAL PROJECT 19 來自 中國最大的資料庫下載 Activity 10minute table discussions followed by a classwide debrief ? We will assign one phase of the typical project to each table ? In your table groups, review the responsibilities associated with your assigned phase ? Discuss the things that you believe will make a consultant effective during this specific phase ? Record your ideas as “Effectiveness Tips” ? Identify one person from your group to report during the debrief 20 來自 中國最大的資料庫下載 In the first phase, the primary responsibility of the consultant is to assist the team lead in preparing for the project and preparing the workplan Responsibilities Effectiveness Tips ? Understand study context and scope ? Understand client dynamics ? Proactively contribute to issue analysis, hypothesis generation, and workplan development ? Assume ownership for portions of the workplan ? Discuss development needs/study preferences ? Ask structured questions after developing position ? Build relationships (with PwC and client team members) ? Read the proposal! ? Understand what constitutes success ? Understand what can cause failure ? Begin forming hypotheses as quickly as possible ? Look for opportunities to assume ownership ? Ask questions, with a purpose and a point of view 21 來自 中國最大的資料庫下載 In the second phase, the primary responsibility of the consultant is to build the “fact base” that will serve as the basis for conclusions Responsibilities Effectiveness Tips ? Understand purpose and use of appropriate frameworks, analysis tools, and techniques ? Conduct data collection and analysis in assigned area (primary and secondary research) ? Assume ownership for a portion of the deliverable ? Provide guidance/coordinate staff consultant work ? Preview work with clients ? Build good working relationships with PwC and client team members ? Understand the editing/report production process 22 來自 中國最大的資料庫下載 In the third phase, the primary responsibility of the consultant is to develop a strong “pyramid” in support of remendations Responsibilities Effectiveness Tips ? Participate in generating and assessing alternatives and remendations ? Assist team lead in developing the story and fleshing out the pyramid ? Assume ownership for portions of the work products and deliverables ? Test remendations with clients ? Review analyses and deliverables for accuracy and consistency 23 來自 中國最大的資料庫下載 In the fourth phase, the primary responsibility of the consultant is to develop the detailed plans that link ideas and actions Responsibilities Effectiveness Tips ? Assist in preparing an implementation plan ? Support selected client managers in translating change ? Develop a munications plan ? Participate in periodic checkups ? Identify emerging roadblocks to implementation of potential solutions 24 來自 中國最大的資料庫下載 In the final phase, the primary responsibility of the consultant is to identify opportunities for both learning and knowledge sharing Responsibilities Effectiveness Tips ? Prepare the analyses