【正文】 19 PDCA a) Plan: establish the obj ctives and processes necessary to deliver results in accordance with customer requirements and the anization’s policies. b) Do: implement the processes. c) Check: monitor and measure processes and product against policies, objectives and requirements for the product and report the results d) Act: take actions to continually improve process performance. SILITEK CORPORATION ? Click to edit Master text styles ? Second level ? Third level ? Fourth level ? Fifth level 按一下以編輯母片標(biāo)題樣式 ? 按一下以編輯母片文字樣式 ? 第二層 ? 第三層 ? 第四層 ? 第五層 LITE ON G R O U P SILITEK ORPORATION 20 ISO9001:20xxThe Clauses 條文 Marketing Sales Design Purchasing The Process Checking/Validation Shippingamp。 Vocabulary) ? ISO 9001: 20xx Quality Management Systems Requirements ? ISO 9004: 20xx Quality management systems Guidelines for performance improvements ? ISO 100111/ISO100112/ISO100113(Q) ISO 14010/ISO 14011/ISO14012(E) ISO19011:20xx SILITEK CORPORATION ? Click to edit Master text styles ? Second level ? Third level ? Fourth level ? Fifth level 按一下以編輯母片標(biāo)題樣式 ? 按一下以編輯母片文字樣式 ? 第二層 ? 第三層 ? 第四層 ? 第五層 LITE ON G R O U P SILITEK ORPORATION 11 Relationship with ISO9004 a) ISO 9001:specifies requirement for a quality management system that can be used for internal application by anizations, or for certification, or for contractual purposes. It focuses on the effectiveness of the quality management system in meeting customer requirements. b) ISO 9004: gives guidance on a wider range of objectives of a quality management system than does ISO 9001, particularly for the continual improvement of an anization’s overall performance and efficiency, as well as its effectiveness. ISO 9004 is remended as a guide for anizations whose top management wishes to move beyond the requirements of ISO 9001, in pursuit of continual improvement of performance. However, it is not intended for certification or for contractual purposes. SILITEK CORPORATION ? Click to edit Master text styles ? Second level ? Third