【正文】 16:05:3616:05:3616:052/9/2023 4:05:36 PM ? 1越是沒(méi)有本領(lǐng)的就越加自命不凡。 2023年 2月 9日星期四 下午 4時(shí) 5分 36秒 16:05: ? 1比不了得就不比，得不到的就不要。 Show Preparation 1. A: _______? (通知重要來(lái)賓了嗎 notify) B: Yes. ______. (一切都已準(zhǔn)備就緒 ) 2. A: _______? (有沒(méi)有準(zhǔn)備包括交易會(huì)介紹和日程安排的用戶指南 ) B: Yes, I have. ______. （我還準(zhǔn)備了一份交易會(huì)備忘錄 fair memo） 3. A: ______? (攤位是參展單位自己建還是組織者建 ) B: ———— （組織者提供基本攤位外殼或預(yù)制單元） , and then the exhibitors plete themselves. 4. A: ________? (我們?cè)趺茨茏约河H手建呢 )We don’ t specialize in that. B: No, we don’ t. _______. (我們雇用一家專(zhuān)業(yè)公司作為攤位建造承包商 ) 5. A: ________? (我們還有什么沒(méi)考慮到呢 ) B: Many things have to be taken into consideration, like __________. (參展產(chǎn)品范圍、提供的服務(wù)設(shè)施、值班人數(shù)等 ) 6. A: Our exhibition stand is tiny and at the back, _______. (不是我們預(yù)訂的靠近入口的那個(gè) ) B: _______? (你沒(méi)和展會(huì)經(jīng)理談嗎 )There must have been a mistake. 7. A: Can’ t you find a good agent there to act for us? ________. (我們需要代理為我們做宣傳之類(lèi)的活動(dòng) ) B: Ok. _____. (我會(huì)盡力 ) 8. A: This is terrible. ______. (我們還需要一些宣傳冊(cè)和訂單 ) B: Don’ t worry. ______. (我給總部打電話匯報(bào)一下 ) 5. Customer service ? What is customer service? ? Customer service is the service or care that a consumer receives before, during and after a purchase. ? Excellent customer service is vital to businesses today. How do you provide great customer service? Greet them in a friendly manner, whether that be via telephone, or in person. Let them know you are there to help and that you will take care of them, not only before the sale but after as well. Sentence patterns ? ’ m leaving the country tomorrow. I’ d really prefer a refund. ? ’ re ready at your service. ? the way, your warranty is good, so it provides you with free service parts. ? may I have a word with the person in charge of the service center? ? ’ ll send several technicians to your factory. ? 6. I’ m afraid it’ s not our policy to replace puters because of glitches. ? 7. All our shoes are guaranteed for one year. ? type of TV set has a 3year guarantee free of charge. Phrases ? Refund at your service ? Warranty parts ? Technician glitch ? Faulty batch credit note ? Complaint receipt ? Repair return replace maintenance ? Charge repair fee ? preferential ? A: Excuse me, I bought this DVD here three days ago. It’ s scratched and doesn’ t _1_. ? B: I’ m sorry about that, madam. I’ ll _2_. ? A: The thing is, I’ ve _3_ already. I think it’ s just a faulty batch. ? B: I see. Maybe I can offer you a _4_. ? A: Well, to be honest, that’ s not much use to me. I’ m leaving the country tomorrow. I’ d really prefer a _5_. ? B: Okay. I’ ll see what I can do. Role read ? A: Excuse me, I bought this DVD here three days ago. It’ s scratched and doesn’ t play properly. ? B: I’ m sorry about that, madam. I’ ll get you another one. ? A: The thing is, I’ ve replaced it twice already. I think it’ s just a faulty batch. ? B: I see. Maybe I can offer you a credit note. ? A: Well, to be honest, that’ s not much use to me. I’ m leaving the country tomorrow. I’ d really prefer a refund. ? B: Okay. I’ ll see what I can do. Complete the dialogs ? 1. A: Excuse me, sir. _______? (我可以和維修中心的負(fù)責(zé)人談?wù)剢?) ? B: I am the very person you’ re after. _____? ? 2. A: We bought 500 sets of equipments from your sales department, but they’ re not performing well recently. _____. (我想問(wèn)你們是否能把它們修好 ) ? B: Of course. _______. (我將派幾名技術(shù)人員去貴公司解決問(wèn)題 ) ? 3. A: _______? (你是說(shuō)我弄壞的嗎 ) I didn’ t even touch it. ? B: I understand you’ re upset, sir. _______. (我只是想弄明白哪里出了問(wèn)題 ) ? 4. A: As the puter breaks down frequently, _______. (我想要換貨 ) ? B: I’ m afraid __________. (按我們的規(guī)定不能因?yàn)橐恍┕收辖o您換貨 ) ? 5. A: ________? (修理費(fèi)用是多少 ) ? B: As your machines are beyond the period of guarantee, _____. (費(fèi)用得由你方支付，但可以給你們優(yōu)惠 ) Complete the conversation ? A: Good morning. Eh, I purchased a puter from your pany last month, but ______. (電腦現(xiàn)在出了很多毛病 ) ? B: ________? (您說(shuō)的問(wèn)題是什么 ) ? A: _______, (問(wèn)題是不能與互聯(lián)網(wǎng)連接 )as well as repeated crashes for unknown reasons. ? B: ______(您閱讀電腦說(shuō)明書(shū)了嗎 ) that e with the puter? ? A: Yes. _______. (但那沒(méi)有什么用 ) ? B: _______? (你能具體地描述一下問(wèn)題嗎 ) ? A: Well, the Inter connection doesn’ t work. _______. (我想可能是 modem壞了 ) ? B: ______? (你能把電腦帶了嗎 )We’ ll check the settings and send it back quickly. ? A: Ok. _______. (希望你們能找出問(wèn)題 ) ? B: _______.(我們會(huì)盡最大努力的 ) Translation ? A:有什么事需要幫忙嗎？ ? B:我來(lái)找人修理電視機(jī)。 ? B:你的建議是什么？ ? A:我認(rèn)為你應(yīng)該做電視廣告。 ? A:這種偏愛(ài)是不是您選擇餐館的決定因素？ ? B:不是。 ? A:我可以電話訂位、銀行匯款嗎？ ? B:可以。 :05:3616:05Feb239Feb23 ? 1故人江海別，幾度隔山川。 2023年 2月 9日星期四 4時(shí) 5分 36秒 16:05:369 February 2023 ? 1空山新雨后，天氣晚來(lái)秋。勝人者有力，