【正文】 :29:2023:29Feb237Feb23 1越是無(wú)能的人，越喜歡挑剔別人的錯(cuò)兒。 :29:2023:29:20February 7, 2023 1他鄉(xiāng)生白發(fā)，舊國(guó)見(jiàn)青山。 ? JIT : change shopfloor and team structure。 ?The scope of a process is concerned with the extent to which it crosses anizational units ( functions or departments )。Basis of BPR What is BPR ? What the term BPR means? ? Where it has e from? ? What distinguishes it from other management philosophies? ? Why it has captured the imagination of so many managers? 4/2/2023 2 Business Process Reengineering How the traditional anization works ? A triangle is used to represent an anization the majority of people work lower down the anization and the management hierarchy extends all the way to the pinnacle. ? The anization is made up of a number of subanization in the form of groups of specialists known as functions, each of which has its own management hierarchy. 4/2/2023 3 Business Process Reengineering Functional Hierarchy RD Management focus has traditionally been on the functional hierarchy. Production Sales 4/2/2023 4 Business Process Reengineering Functional Hierarchy ?There are many different departments and people are recruited into one functional department。 ? A process with a broad scope is likely to cross a number of functions or department。 ? CE : process based (product development) 4/2/2023 20 Business Process Reengineering Business philosophy parisons ?Customer focus: ? BPR : outes driven。 2023年 2月 7日星期二 下午 1時(shí) 29分 20秒 13:29: 1比不了得就不比，得不到的就不要。 13:29:2023:29:2023:29Tuesday, February 7, 2023 1知人者智，自知者明。 13:29:2023:29:2023:292/7/2023 1:29:20 PM 1越是沒(méi)有本領(lǐng)的就越加自命不凡。 13:29:2023:29:2023:29Tuesday, February 7, 2023 1乍見(jiàn)翻疑夢(mèng)，相悲各問(wèn)年。 ? TQM : not change anizational structure, with mon goals, across functions。 ? made up of a sequence of tasks through which this input passes to bee an output 4/2/2023 11 Business Process Reengineering Value Chain Model of M. Porter Company Infrastructure Human resources Technology Development Procurement Support Activities Primary Activities Inbound Logistics Operations Marketing Sales Outbound Logistics Customer Service Valueadding Activities 4/2/2023 12 Business Process Reengineering Scale and Scope of Process ?The scale of the process depends on what it is performing, which could be a very simple set of tasks or a highly plex set of interrelated activities。 ?Each department is responsible for undertaken one part of the whole tasks。 ?If the scale and scope are wide ranging, a great payoff might be expected. 4/2/2023 13 Business Process Reengineering New Product vs. New Process ?In the past century the economic winner were those who invented new products。 ? TQM : internal and external satisfaction。 2023年 2月 下午 1時(shí) 29分 :29February 7, 2023 1行動(dòng)出成果，工作出財(cái)富。勝人者有力，自勝者強(qiáng)。 , February 7, 2023 閱讀一切好書(shū)如同和過(guò)去最杰出的人談話。 :29:2023:29Feb237Feb23 1故人江海別，幾度隔山川。 4/2/2023 19 Business Process Reengineering Business philosophy parisons ?Organization: ? BPR : process based。 a continuous operation or series of operations. ? Process has an input and an output。 ?This chain of linked department allows for specialization。 ?But, in the 21st century sustainable petitive advantage will e more out of new process technologies and much less out of new products technologies。 ? JIT : initiator of action, pulls production。 2023年 2月 7日星期二 1時(shí) 29分 20秒 13:29:207 February 2023 1做前，能夠環(huán)視四周；做時(shí)，你只能或者最好沿著以腳為起點(diǎn)的射線向前。 :29:2023:29:20February 7, 2023 1意志堅(jiān)強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。 下午 1時(shí) 29分 20秒 下午 1時(shí) 29分 13:29: 楊柳散和風(fēng)，青山澹吾慮。 13:29:2023:29:2023:292/7/2023 1:29:20 PM 1以我獨(dú)沈久，愧君相見(jiàn)頻。 ? CE : radical improvement。 ? Getting rid of all these unnecessary steps means quicker customer service at considerably lower cost. ? Doing this usually cuts across the functional department. 4/2/2023 8 Business Process Reengineering Process Oriented Approach RD BPR emphasizes a “ process” view which cuts across the functional hierarchies to reach the customer. Production Sales Customer 4/2/2023 9 Business Process Reengineering What process focus means A process focus means looking at the way a customer order is fulfilled, a new product created, or a marketing plan developed, without concern for functional boundaries or specialization. 4/2/2023 10 Business Process Reengineering What is a process ?Process: A continuous and regular action or succession of actions, taking place or carried on in a definite manner, and leading to the acplishment of some result。 ?This model is so widely established that it is rarely questioned. 4/2/2023 5 Business Process Reengineering The Strengths ?fewer specialist may se